Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlita Heeman

Whitney Point

Summary

Compassionate Direct Support Professional with a proven track record at Catholic Charities of Broome County, skilled in patient-centered care and empathetic support. Successfully developed personalized care plans, enhancing client independence and well-being. Adept at crisis intervention, ensuring dignity and privacy while fostering personal growth and community integration.

Professional caregiver with strong expertise in providing compassionate and efficient assistance to individuals. Skilled in personal hygiene care, meal preparation, and mobility support. Known for teamwork, reliability, and adaptability in dynamic environments. Adept at maintaining positive and supportive atmosphere, ensuring comfort and dignity for all.

Overview

21
21
years of professional experience

Work History

Personal Care Assistant

Volunteer Work
06.2014 - 08.2025
  • Provided compassionate care and support to individuals with diverse needs.
  • Assisted clients with daily living activities, promoting independence and dignity.
  • Collaborated with healthcare professionals to develop personalized care plans.
  • Trained and mentored new volunteers on best practices for client engagement.

Direct Support Professional

Catholic Charities Of Broome County
06.2007 - 05.2012
  • Provided individualized support to clients with diverse needs, fostering independence and personal growth.
  • Developed and implemented personalized care plans in collaboration with interdisciplinary teams to enhance client well-being.
  • Monitored client progress and adapted strategies to ensure effective support and achievement of goals.
  • Facilitated daily living activities, promoting skills development and encouraging active participation in community integration.

Direct Support Professional

Achieve
11.2004 - 06.2007

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  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Education

Associate of Science - Medical Assistance

SUNY Broome Community College
Binghamton, NY

Skills

  • Personal grooming support
  • Empathetic support
  • Assistance with personal hygiene
  • Sanitation and organization responsibilities
  • Patient-centered care
  • Patient-centered care approach

Timeline

Personal Care Assistant

Volunteer Work
06.2014 - 08.2025

Direct Support Professional

Catholic Charities Of Broome County
06.2007 - 05.2012

Direct Support Professional

Achieve
11.2004 - 06.2007

Associate of Science - Medical Assistance

SUNY Broome Community College
Carlita Heeman