Carlita Kemp
Laveen,AZ
Summary
What I want out of work is to be a champion, not only for my own interests, but also for those around me. My past colleagues would state that I am supportive, encouraging, and proactive. What I have to offer is my talent for working cross-functionally and a commitment to advocacy. I tend to be meticulous, planned and have an exceptional ability to keep my work orderly. I am diligent about being thorough and exceptionally good with details and deadlines.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator III
Dignity Health
09.2024 - Current
- Serve as a point of contact for patients, employees, and vendors, and facilitate communication between various departments to ensure smooth workflow. I refer patients out to other facilities by faxing their medical records. I obtain prior authorizations for STAT imaging via the phone or the insurance website portal for providers. I obtain PCP referrals from patient’s doctor offices, schedule patient’s appointments for their office visits and lab draws, and run insurance eligibility every month.
Patient Care Coordinator
Walgreens Specialty Pharmacy
09.2020 - 08.2024
- Received inbound calls from patients, caregivers, other pharmacies, and physician’s offices regarding orders for medications, pharmacy services and any other non-clinical inquiries. Provided timely response to patients’ non-clinical inquiries by telephone and/or email in an inbound service center, consistent with service and quality standards. Provided pricing, availability, schedule information and obtained methods of payment within established guidelines. De-escalated situations involving dissatisfied patients and offered patient assistance and support using empathy and compassion. Escalated calls to clinicians, insurance verification teams, specialized teams and support teams as required. Operated effectively in a fast-paced deadline-driven environment that required attention to detail and the ability to multitask.
Client Services Coordinator
Safety Services
03.2019 - 08.2020
- I had a caseload of over 300 clients, which I maintained their accounts on several different platforms (making sure our custom safety manuals and policies, onsite and online training solutions which enhance the safety of their workplace). I gave account reviews every two weeks through email and this is the method we used mostly to communicate. For our new clients, I would do phone consultations explaining the policy and guidelines.
Education
Associate of Arts - Business Administration
American Intercontinental University
06.2024
High School Diploma -
Osborn High School
Detroit, MI06.1993
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Inbound phone call handling
- Telephone etiquette
- Proficient in [MS Word & Excel]
- Project management experience
- Scheduling appointments
Timeline
Administrative Coordinator III
Dignity Health
09.2024 - Current
Patient Care Coordinator
Walgreens Specialty Pharmacy
09.2020 - 08.2024
Client Services Coordinator
Safety Services
03.2019 - 08.2020
Associate of Arts - Business Administration
American Intercontinental University
High School Diploma -
Osborn High School