Carlita O. Lyons
Baltimore,MD
Summary
Experienced servant leader with a proven track record of devising and implementing strategic planning to obtain organizational goals while leading and collaborating with diverse teams. A motivated and independent learner with corporate management experience possessing the ability to accurately handle multiple projects simultaneously. Excels through mentoring, training and empowering team to excel in performance. Proven ability to learn quickly and adapt to new situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scum Master
Wilson Homes Group
2022.07 - 2023.07
- Lead a cross functional team tasked with building the company website and release on going software upgrades.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked closely with Product Owner and the Development team to discuss product backlog prioritization based on stakeholders feedback, analyzed data and metrics.
- Coached and supported team using Agile practices for continuous learning and remove impediments to allow the team to achieve sprint goals.
- Scheduled and facilitated Scrum ceremonies (daily stand-ups, sprint planning, sprint reviews and retrospectives.
- Worked collaboratively and effectively in a team setting, providing support and guidance while fostering an inclusive work environment.
- With respect to the budget, exceeded completion deadline expectations.
Fleet Portfolio Lead
Lo On The Go Trucking LLC
2021.10 - 2023.07
- Maintained quarterly and annual business filing, driver hours of service, fuel and vehicle tax and state required fillings to ensure Federal and State DOT compliance.
- Managed daily emails, phone calls, scheduling, company organization, record keeping and documentation.
- Processed new employment, onboarding, training and scheduling.
- Negotiated a 10% income increase on a contract with a directed shipper for the 2021 to 2022 calendar year.
- Assisted company earn over 25% increase in revenue from the previous year.
- Maintained and generated company income, expense, invoice and payroll reports for CEO.
Property Manager/Project Manager
Towner Management, 410 Lofts
2019.06 - 2022.01
- Managed lease up project for two (2) new construction apartment buildings, comprised of mixed-use mid rise low-income tax credit and market rent units, and commercial spaces from construction to delivery.
- Managed specific aspects of the project that included planning development schedule, budget development, software integration, accounting, record transfer, leasing, move in and property management.
- Met 100% lease up deadline within 60 days on the first project and 90 days on the second, exceeding both absorption schedules.
- Creatively launched property first year budget, customer care, marketing and outreach plans.
- Collaborated and managed on site team to establish and monitor goals, coached them through challenges, improvements and promoted productivity,
- Processed rental applications, performed rent collections, rent increases, rectifications and lease renewals
- Utilized collection techniques to maintain low delinquency and write offs to meet monthly goals.
- Maintained community occupancy and addressed community and residential related issues using professionalism and excellent customer service.
- Generated property status reports, budget, financial, delinquency and payroll reports.
Assistant Property Manager
Southern Management, Watermill Apartment Homes & Park Charles Apartment Homes
2010.08 - 2019.06
- Managed 284 unit property and 8 Commercial properties and maintained occupancy at an average of 99.8%.
- Utilized historical data to prepare and maintain annual budgets and Customer Care Plans.
- Utilized collection techniques to maintain low delinquency and write-offs.
- Supervised a team of up to 11 to ensure customer service, leasing goals , projects, turnover schedules, vendor projects, purchase orders and supply orders.
- Organized and facilitated a number of community projects such as National Night Out, Pool Parties, Community Yard Sales, Town Hall Meetings, community outreach and volunteer opportunities.
Education
High School Diploma -
Patterson High School
2007
Skills
- Cross-Functioning Teams Leadership
- Agile Practices
- Project Management
- Property Management
- Project Planning
- Budget Control
- Vendor Management
- Contract Negotiation
- Records Management
- Relationship Building and Rapport
- Schedule Management
- Digital Marketing
- Microsoft Office
Certification
- Comptia A+ Certification │ Baltimore Cyber Range (BCR) │ 2023
- Certified Scrum Master (CSM) │ Scrum Alliance │ 2022
- Tax Credit Specialist (TCS) │ National Center for Housing Management │ 2019
- Mental Health & First Aid Certified │ Southern Management University │ 2018
Timeline
Scum Master
Wilson Homes Group
2022.07 - 2023.07
Fleet Portfolio Lead
Lo On The Go Trucking LLC
2021.10 - 2023.07
Property Manager/Project Manager
Towner Management, 410 Lofts
2019.06 - 2022.01
Assistant Property Manager
Southern Management, Watermill Apartment Homes & Park Charles Apartment Homes
2010.08 - 2019.06
High School Diploma -
Patterson High School
- Comptia A+ Certification │ Baltimore Cyber Range (BCR) │ 2023
- Certified Scrum Master (CSM) │ Scrum Alliance │ 2022
- Tax Credit Specialist (TCS) │ National Center for Housing Management │ 2019
- Mental Health & First Aid Certified │ Southern Management University │ 2018
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