Carliyha Rosenthal
Chicago ,IL
Summary
Dedicated professional with extensive experience in facility maintenance and customer service, notably at XSport Fitness. Proven ability to enhance cleanliness and safety through effective cleaning procedures and team collaboration. Skilled in equipment operation and problem resolution, ensuring a welcoming environment for all members and guests.
Overview
2023
2023
years of professional experience
Work History
Custodian
XSport Fitness
Chicago, IL
05.2022 - 01.2023
- Maintained cleanliness and organization of gym facilities to ensure a welcoming environment for members.
- Operated cleaning equipment, including floor scrubbers and vacuums, to uphold safety and sanitation standards.
- Conducted routine inspections of premises to identify maintenance needs and report issues promptly.
- Assisted in restocking supplies, ensuring availability of cleaning materials for efficient operations.
- Collaborated with team members to execute deep-cleaning schedules and enhance facility appearance.
- Implemented waste management procedures, promoting recycling efforts within the fitness center.
- Trained new custodial staff on best practices in cleanliness and safety protocols for gym environments.
- Developed efficient cleaning routines that minimized disruption during peak hours while maintaining high standards.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Cashier
White Castles
Chicago, IL
2021 - 2022
- Processed customer transactions accurately and efficiently at point of sale.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment.
- Assisted in inventory management by restocking supplies and tracking product availability.
- Operated cash register, ensuring proper handling of cash and electronic payments.
- Collaborated with team members to achieve daily sales goals through effective communication.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored equipment functionality, reporting issues for timely resolution to maintain service quality.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Cashier
Walgreens
Chicago, IL
2017 - 2021
- Processed customer transactions efficiently to ensure accurate and timely service.
- Assisted customers with inquiries, providing product information and troubleshooting support.
- Maintained clean and organized checkout area to enhance customer experience.
- Operated point-of-sale systems for transactions, returns, and exchanges effectively.
- Managed cash register operations, balancing drawers at the end of shifts accurately.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to store services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Morgan Park Highschool
Chicago, IL06.2020
Skills
- Facility maintenance
- Cleaning procedures
- Sanitation standards
- Equipment operation
- Supply inventory management
- Deep cleaning techniques
- Team collaboration
- Safety protocols
- Customer service excellence
- Cash handling accuracy
- Problem resolution skills
- Point-of-sale operations
- Event setup support
- Training and mentoring staff
- Quality control measures
- Communication skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Cleaning expertise
- Floor cleaning and buffing
- Customer service-focused
- Custodial machine operation
- Work prioritization
- Sanitation techniques
- Skilled housekeeper
- Damage reporting
- Facility opening and closing
- Waste disposal
- Work orders
- Room setup and breakdown
- Preventive Maintenance
- Groundskeeping
- Physical stamina
- Employee training
- Client communication
- Chemical handling
- Hazardous chemicals handling
Timeline
Custodian
XSport Fitness
05.2022 - 01.2023
Cashier
White Castles
2021 - 2022
Customer Service Cashier
Walgreens
2017 - 2021
High School Diploma -
Morgan Park Highschool