Carl J. Stewart
Little Rock,AR
Summary
- Telecommunications technician with broad experience in business lines, trunks, DSL and IPTV and VOIP services
- Extensive knowledge of 1A-ESS, Ericsson, 5ESS, DMS10 switches from 30 years of experience workings in Telco Network Operations and Software Centers
- Experience with SS7, ISDN, TDM switching, and T1 testing
Overview
48
48
years of professional experience
Work History
Communications Technician and Frame Attendant
- Implemented software changes for SS7 tandem routing.
- Tested with long distance carriers and Local Service Provides to resolve and repair trouble issues; including installing and maintaining carrier systems of T1, ISDN and special circuits.
- Placed and removed test leads and plug-up cords in Frame Office while climbing ladders on Frame.
- Maintained, installed, upgraded and configured Central Office software changes.
- Maintained basic security and recovery procedures such as scheduling and backups.
- Removed or placed connections on wire distributing frames and connected wire to terminal lugs, following work orders and specifications.
- Reviewed and interpreted circuit diagrams, layout records, and other technical documents.
- Followed standard practices for provisioning special services and message circuit orders.
- Reviewed and analyzed complex schematic drawings in performing work operation performed equipment maintenance such as inspecting, cleaning, testing and lubricating equipment in the Frame Office.
Network Call Center Technician
AT&T
Little Rock, AR
02.2010
- TKT Qualified TQTI Qualified.
- Conducted training classes on testing techniques with peers.
- Analyzed and conducted testing of telecommunication U-Verse (VOIP) services with customers.
- Provided technical expertise in all aspects of operations for the DSL Test Center.
- Resolved routine telecommunication issues of installation, setups and cleared errors.
- Responsible for investigating and expediting resolution of escalated issues.
- Worked with Network Operation Center to achieve on-time completion of service orders.
- Troubleshot PC Software and Hardware issues.
- Tested high end services which included IPTV, DSL/Dial-up Internet access and VoIP.
- Able to work a flexible schedule and willing to work overtime.
- Detail oriented, capable of performing repetitive work.
Meat Clerk
KROGER
Little Rock, AR
07.2018 - Current
- Cut, grind, weigh, price, wrap, and package meat for customers.
- Drive, load, and unload pallet jacks or other equipment in the storage area, refrigerated area, and loading areas.
- Stock and rotate products in all displays, and ensure that none are past the sell-by date.
- Answer questions about products, the source of products, cooking, and preparation of meat, and general store information.
- Meet or exceed company guidelines about hygiene, presentation and customer service at meat case and workstations.
Retired
02.2010 - 07.2018
Mail room Clerk
KBR Services
09.2008 - 06.2009
- Distributed mail by retrieving or receiving items from trucks; opening and sorting by addressee, destination, and type.
- Received, processed, and dispatched all incoming and outgoing mail for Military forces and civilians in accordance with Standard Operating Procedures.
- Maintained mail operations by following policies and procedures; reporting needed changes.
- Maintained safe and clean working environment.
- Excellent Customer Service Skills to internal and external customers.
- Ability to manage multiple priorities and meet deadlines.
- Strong organizational and multi-tasking skills.
- Able to comprehend and follow oral/visual aid instructions.
Network Call Center Technician
AT&T
Little Rock, AR
10.2005 - 06.2007
- Provided technical or procedural guidance to team members.
- Performed trouble shooting and repair.
- Analyzed and conducted testing of telecommunication U-Verse services.
- Monitored critical data and generated reports of conditions found during monitoring.
- Cleared issues regarding operations, including administration, installations, setups, error messages, on-line transactions with customer's DSL equipment and AT&T Network.
- Coordinated with customers and Central Office Staff in order to troubleshoot problems.
- Tested high end services which included IPTV, DSL/Dial-up Internet access and VoIP.
- Direct interaction with outside vendors and affiliated groups to restore customer's internet services in timely manner with a friendly attitude.
- Analyzed customer trouble reports, central office software errors and made repairs.
- Coordinated with field personnel as their first level of software support.
- Ability to work routinely under very tight time lines.
- Coordinated the installation, rearrangement and disconnection of lines and special circuits.
Manager
SBC
Houston, TX
03.1976 - 06.2004
- Supervised a team of ten (10) employees.
- Performed quality assurance inspections and verifications of the installation, maintenance, modification, repair, testing and operation of software and hardware systems and facilities to assure compliance with established quality requirements and specifications.
- Ensured and verified compliance with required processes and procedures.
- Maintained logs and updated records and spreadsheets as required.
- Reviewed documentations prepared by technicians for accuracy and completeness and took appropriate action to correct deficiencies.
- Handled customer complaints, requests, and inquiries.
- Performed quality assurance reviews of technician's work to ensure service orders were completed in a timely manner and preventive maintenance was provided.
- Monitored technician calls to ensure exceptional customer service.
- Notified Senior Management of significant issues and completed appropriate documentation.
- Read and interpreted safety documents; operations and maintenance manuals.
- Designed and delivered training classes to ensure team members were updated on processes.
- Prepared complex reports for senior management ensuring full compliance with EEO and Code of Business Conduct guidelines.
Education
AWARDED ASSOCIATE OF APPLIED SCIENCE IN COMPUTER INFORMATION SYSTEMS OPTION: NETWORKING WITH HONORS DECEMBER 12, 2015 AWARDED TECHNICAL CERTIFICATE IN COMPUTER INFORMATION SYSTEMS WITH HONORS - undefined
Pulaski Technical College
DECEMBER 12, 2015
Business Administration
University of Houston
Skills
- Basic, T1
- Oral, Tandem
- Hardware, Software support
- Cooking, Technician
- Excellent Customer Service, Telecommunication
- Customer service, Troubleshoot
- Detail oriented, Trouble shooting
- Documentation, Type
- DSL, VOIP
- Equipment maintenance
- Senior Management
- Frame
- INFORMATION SYSTEMS
- Inspecting
- Internet services
- Internet access
- ISDN
- Layout
- Office
- Multi-tasking
- NETWORKING
- Network
- Organizational
- PC Software
- Personnel
- Policies
- Processes
- Quality
- Quality assurance
- Read
- Receiving
- Repairs
- Reporting
- Routing
- Safety
- Scheduling
- Sorting
- Spreadsheets
- SS7
Timeline
Meat Clerk
KROGER
07.2018 - Current
Network Call Center Technician
AT&T
02.2010
Retired
02.2010 - 07.2018
Mail room Clerk
KBR Services
09.2008 - 06.2009
Network Call Center Technician
AT&T
10.2005 - 06.2007
Manager
SBC
03.1976 - 06.2004
AWARDED ASSOCIATE OF APPLIED SCIENCE IN COMPUTER INFORMATION SYSTEMS OPTION: NETWORKING WITH HONORS DECEMBER 12, 2015 AWARDED TECHNICAL CERTIFICATE IN COMPUTER INFORMATION SYSTEMS WITH HONORS - undefined
Pulaski Technical College
Business Administration
University of Houston