Carlli Wehland
Spring Lake,NC
Summary
Driven professional with a proven track record at Office Depot, adept in paper stock knowledge and fostering team motivation. Excelled in enhancing customer relations and streamlining order processing, significantly improving team efficiency. Skilled in training and mentoring, consistently achieving and surpassing sales goals through effective upselling techniques.
Overview
6
6
years of professional experience
Work History
Copy and Print Associate
Office Depot
01.2022 - 02.2024
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Implemented specific client requests to customize their printed materials according to desired specifications.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-STAPLE techniques to complete customer job requests.
- Collaborated with team members to maximize efficiency, resulting in a more cohesive work environment.
- Trained new employees on company protocols, procedures, and equipment usage for smooth integration into the team.
Assistant Manager
SUBWAY®Restaurants
06.2021 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Crew Member
SUBWAY®Restaurants
08.2018 - 06.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Education
No Degree - Elementary Education
Potomac State College of West Virginia University
Keyser, WVHigh School Diploma -
Hampshire High School
Romney, WV05.2019
Skills
- Paper stock knowledge
- File Preparation Expertise
- Order Processing Efficiency
- Cost Estimation Accuracy
- Training and Mentoring Abilities
- Sales and Upselling Techniques
- Deadline Oriented Mindset
- Money Handling
- Customer Relations
- Employee Scheduling
- Recruiting and interviewing
- Team motivation
Timeline
Copy and Print Associate
Office Depot
01.2022 - 02.2024
Assistant Manager
SUBWAY®Restaurants
06.2021 - 11.2021
Crew Member
SUBWAY®Restaurants
08.2018 - 06.2021
No Degree - Elementary Education
Potomac State College of West Virginia University
High School Diploma -
Hampshire High School
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