Carllisa Watkins
Trenton,USA
Summary
Coordinator/Scheduler with 2 years of experience in healthcare industry. Certified Health Unit Coordinator with great attention to detail. Strong problem-solving skills and ability to effectively communicate and listen. Experienced in coordinating schedules and ensuring smooth operations. A dedicated and attentive professional ready to contribute to the success of any organization.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
RHA Health Services LLC
07.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assistant Store Manager
Family Dollar
12.2021 - 07.2023
- Implement effective customer service strategies to ensure customer satisfaction and loyalty
- Improve customer satisfaction by implementing strategies to enhance the in-store shopping experience for customers
- Supervise and manage store operations to meet sales targets and ensure efficient and profitable store performance
- Train and develop store associates to provide excellent customer service
- Develop and execute training programs for store associates to enhance product knowledge and sales skills
- Analyze sales data and market trends to identify opportunities for increasing revenue and improving store performance
Customer service representative
Family Dollar
03.2017 - 12.2021
- Implement and maintain customer satisfaction surveys to gather feedback and identify areas for improvement in the customer service experience
- Develop and maintain product knowledge to assist customers in making informed purchasing decisions
- Analyze customer feedback data to generate insights and make recommendations for improving customer service processes and procedures
- Provide personalized assistance to customers in selecting products that meet their specific needs and preferences
- Resolve customer complaints and issues in a timely and satisfactory manner
Education
Health Unit Coordinator certificate -
Lenoir Community College
09.2023
Skills
- Problem-solving
- Coordinating schedules
- Customer satisfaction
- Attention to detail
- Communication
- Healthcare industry
- Dedicated professional
- Typing
- Medical terminology
Timeline
Administrative Assistant
RHA Health Services LLC
07.2023 - Current
Assistant Store Manager
Family Dollar
12.2021 - 07.2023
Customer service representative
Family Dollar
03.2017 - 12.2021
Health Unit Coordinator certificate -
Lenoir Community College
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