Carlisha Baker
Lake Worth,FL
Summary
Experienced, versatile, and results-oriented professional with proven expertise in discovering optimum solutions, needs identification, and model processes. A collaborative individual, successfully leads others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture. Hardworking professional and outgoing individual with excellent problem-solving and leadership skills and the ability to prioritize work, multitask, and manage time efficiently. Specializing in Business Administration to include implementing, data analysis, report writing, work performance, planning, and development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Daniels Health
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
National Coordinator
Advanced Power Technologies (BGIS)
01.2022 - 02.2022
- Internal and external communication via email and telephone to link time differences between regions outside of Eastern Time Zone
- Collaborate with global cross-functional teams to define project scope, goals, and deliverables
- Coordinated and planned implementation of future projects according to company's policy and procedures
- Ensured coordination with other vendor/company personnel for assigned regional territory
- Perform risk management
- Negotiated contracts with vendors to reduce costs and improve service levels
- Achieved project deliverables within budget
- Proven experience in project management, with a successful history of delivering HR projects on time and within budget
Sales Consultant
Comcast Cable Company
01.2016 - 04.2017
- Provided outstanding customer service
- Assisted customers with new and existing accounts while maintaining a high level of efficiency
- Described product features and benefits as well as demonstrated operation of features
- Utilized CRM software to track customer data and sales activities
- Problem solving with keen attention to detail
- Generate regular reports
- Analyzed customer data to identify sales trends and opportunities
- Developed and maintained strong relationships with clients to ensure customer satisfaction
- Analyzed customer trends and preferences to tailor sales strategies
- Developed pricing strategies to maximize profits
Dispatcher
Treasure Coast Towing
01.2014 - 12.2014
- Schedule and dispatch workers, equipment, and service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business
- Used radio, telephone, and computer to transmit assignments
- Compiling statistics and reports on work progress
- Established and maintained open communication with drivers
- Developed and maintained strong working relationships with both customers and drivers
- Provided timely and accurate updates to customers regarding delivery status
- Responded to customer inquiries and provided assistance as needed
- Utilized a variety of software programs to coordinate driver routes
- Utilized GPS tracking and dispatch software to coordinate driver routes and monitor progress
Sales Representative
MACY'S
01.2013 - 01.2014
- Assisted buyers in selecting and purchasing products in a retail environment
- Addressed customers' needs and answered customer inquiries
- Resolved customer complaints quickly and efficiently
- Advised and helped clients locate appropriate merchandise
- Analyzed customer feedback and developed strategies for improvement
- Maintained a clean and safe work environment
- Opened and closed Point of Sale (POS) system
Supervisor Assistant and Auditor
RGIS INVENTORY
01.2012 - 01.2013
- Assisted audit of 3 events at client's location along with 3 or 4 team members to count inventory and produce proper report
- Monitored audit progress and reported results to senior management
- Audited merchandise count as needed
- Demonstrated the ability to work independently and in a team environment to meet guest needs and actively help other departments when necessary
- Provided technical guidance and support to auditors and other personnel
- Mentored and motivated team before each event for accuracy, efficiency, and time management
- Maintained positive attitudes for crew members while working and overseeing the flow of the event
Education
Ph.D. - General Management
Capella University
Minneapolis, MN08.2024
Master of Science - Human Resources Management
Capella University
Minneapolis, MN08.2022
Bachelor's Degree - Supervision and Management
Palm Beach State College
Lake Worth, FL05.2021
Associate of Arts -
Palm Beach State College
Lake Worth, FL01.2019
Skills
- Project Management
- Organizational Leadership
- Public speaking skills
- Discovering Optimum Solutions
- Needs Identification
- Operational Sequences
- Model Processes
- Medical Record Keeping
- Workflow Regulation
- Operations Management
- Operations Improvements
- Quality Control
- Supply Chain Management
- Records Maintenance
- Business Development
- Risk Mitigation
- Program Management
- Document Preparation
- Administrative Leadership
- Research
- Quality Assurance
- Optimizing
- Value Analysis
- Accounts Coordination
- Planning and Prioritization
- Business Administration
- Inventory and Data Management
- Presentation Skills
Certifications
Six Sigma White Belt Certification Number wGDn6KgLYL
Basic Life Support Certification ID F34AE3D8
Affiliations
- Medical Group Management Association
- National Society of Leadership and Success
Activities
NSLS Member (National Society of Leadership and Success)
Portfolios And Profiles
LinkedIn: linkedin.com/in/carlisha-baker-m-s-105ba2142
Certification
Certified Pharmacy Technician (2011-2013)
References
Available upon request
Timeline
National Coordinator
Advanced Power Technologies (BGIS)
01.2022 - 02.2022
Sales Consultant
Comcast Cable Company
01.2016 - 04.2017
Dispatcher
Treasure Coast Towing
01.2014 - 12.2014
Sales Representative
MACY'S
01.2013 - 01.2014
Supervisor Assistant and Auditor
RGIS INVENTORY
01.2012 - 01.2013
Customer Service Lead
Daniels Health
Ph.D. - General Management
Capella University
Master of Science - Human Resources Management
Capella University
Bachelor's Degree - Supervision and Management
Palm Beach State College
Associate of Arts -
Palm Beach State College
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