Summary
Overview
Work History
Education
Skills
Certifications And Awards
Timeline
Generic

CARL M. REID, III

Summary

Empathetic and innovative professional with a good understanding of different cultures, perspectives and experiences. Eager to put leadership, problem-solving, and empowerment skills into practice. Personable and dedicated to helping individuals navigate difficult situations and resolve conflicts positively and constructively.

Overview

32
32
years of professional experience

Work History

Career Advisor

Telamon Corporation
07.2022 - Current
  • Developed and implemented community outreach initiatives to bring awareness of Telamon programs and services to new service area.
  • Created customized job search strategies for clients facing unique challenges and barriers to employment or career transitions.
  • Empowered clients to make informed decisions about their careers by providing relevant resources and up-to-date information about the job market.
  • Conducted regular progress reviews and follow-up support with clients to assess their needs and adjust strategies accordingly.
  • Collaborated with clients to identify skills, strengths, and areas for improvement through assessments and evaluations.
  • Established strong relationships with local employers, expanding networking opportunities for clients seeking new career paths.
  • Partnered with educational institutions offering programs related to professional development activities designed to enhance employability skills.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Chief Operations Officer

Social Exchange, Inc.
05.2020 - Current
  • Co-founded non-profit mental health, addiction recovery and community inclusion organization.
  • Developed recovery coaching and cultural connections services curriculum.
  • Established strong partnerships with external stakeholders to enhance corporate reputation.
  • Supported business growth through strategic planning and process development.
  • Assisted in grant writing and fundraising operations.
  • Ensured compliance with industry regulations, maintaining strong relationships with regulatory bodies and implementing necessary updates to internal policies.
  • Formulated analysis assessments to make informed decisions on proposed projects.
  • Fostered a collaborative work environment that encouraged creative problem solving, as well as reviewing and maintaining regulations compliance.

Substitute Teacher

Sumter County Board of Education
11.2020 - 07.2021
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Implemented classroom management techniques to maintain positive learning environment.

Certified Peer Specialist (Middle Flint Behavioral Healthcare)

Healthcare Staffing, Inc.
06.2018 - 01.2020
  • Developed curriculum for addiction recovery group counseling and facilitated groups on substance abuse education, recovery/life skills, and interpersonal conflict resolution.
  • Enhanced client engagement by conducting personalized recovery plans and utilizing motivational interviewing techniques.
  • Conducted successful support groups that provided a safe environment for individuals to share experiences and offer peer support.
  • Improved mental health outcomes for clients through active listening, empathy, and effective communication skills.
  • Advocated for clients to ensure conducive recovery environment.
  • Empowered clients through counseling and skill-building exercises to assist clients in recovery, personal goals setting and follow-through.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to individual client needs.
  • Maintained thorough documentation of client progress notes, assessments, and treatment plans in compliance with regulatory guidelines.

Assistant Teacher

Ombudsman Education Center
03.2011 - 04.2012
  • Assisted in lessons, curriculum and homework planning.
  • Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
  • Assisted in lessons, curriculum, and homework planning.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.

Correction Officer

Sumter Youth Detention Center
03.2005 - 07.2006
  • Conducted security checks of inmates and living areas.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.

Crime Victim's Advocate

Office of the District Attorney
02.2002 - 07.2004
  • Constructed referral list of agencies and community resources for victims' to provide aftercare services.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Liaised with members of justice system on behalf of client.
  • Supported victims, family members and witnesses through law enforcement, healthcare and social services.
  • Compiled data and generated semi-annual and annual reports.
  • Collected statistical data and updated documentation to maintain client records.

Group Sales Manager

Hartford Stage Company
06.1995 - 11.1996
  • Collaborated with corporate, community and other arts organizations concerning fund raising events.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Developed key relationships with clients for long-term partnerships, resulting in repeat business and increased revenue.
  • Identified potential upsell opportunities within existing accounts by closely monitoring customer satisfaction levels and addressing concerns promptly.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Campaign Manager

Marie Kirkley-Bey for State Representative
03.1993 - 09.1994
  • Provided managerial oversight of the entire campaign operation.
  • Collaborated with an advisory group regarding public relations strategies
  • Organized a team to develop campaign strategy including hiring employees and recruiting volunteers.
  • Defined all campaign roles and filled positions.
  • Scheduled and coordinated candidate appearances as well as organized and facilitated rallies.
  • Built political coalitions to enhance message.
  • Networked among donors and fundraised to generate money for campaign.

Community Organizer

Hartford Areas Rally Together
03.1992 - 06.1993
  • Employed empathy strategically with neighborhood groups to facilitate acceptance of the organizer's role and agenda.
  • Assumed an advisory role during group planning sessions to encourage self-sufficiency in group members.
  • Developed issue-specific constituencies to provide campaign support.
  • Conducted comprehensive research on local policies impacting the community, informing strategic planning efforts.
  • Collaborated with local government leaders to promote citizenry participation in state-level legislative changes.
  • Facilitated community outreach to expand participation and support.
  • Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for the public.

Education

B.S. Criminal Justice/Human Services -

Colorado Technical University
Colorado Springs, Colorado
05.2022

Bloomfield High School
Bloomfield, Connecticut
06.1984

Skills

  • Attention to Detail
  • Project Planning
  • Client Relations Building
  • Case Management
  • Compliance Expertise
  • Excellent Time Management Skills
  • Client Engagement
  • Organizational Development Skills
  • Strong Problem-Solving Abilities
  • Excellent Interpersonal Communication Skills
  • Customer Relationship Management (CRM)
  • Policy Implementation
  • Administrative Oversite and Required Reporting
  • Counseling and Empowerment Skills
  • Progress Reporting
  • Needs Assessments and Goal Setting
  • Records Maintenance

Certifications And Awards

  • Cum Laude Graduate (Colorado Technical University – 2022)
  • Civil Mediation/Arbitration Certification (2022)
  • Whole Health Action Management (State of Georgia – 2021)
  • Trauma Informed Care (State of Georgia – 2020)
  • Certified Peer Specialist (State of Georgia – 2018)
  • National Worker Protection Standard Training - 2024


Timeline

Career Advisor

Telamon Corporation
07.2022 - Current

Substitute Teacher

Sumter County Board of Education
11.2020 - 07.2021

Chief Operations Officer

Social Exchange, Inc.
05.2020 - Current

Certified Peer Specialist (Middle Flint Behavioral Healthcare)

Healthcare Staffing, Inc.
06.2018 - 01.2020

Assistant Teacher

Ombudsman Education Center
03.2011 - 04.2012

Correction Officer

Sumter Youth Detention Center
03.2005 - 07.2006

Crime Victim's Advocate

Office of the District Attorney
02.2002 - 07.2004

Group Sales Manager

Hartford Stage Company
06.1995 - 11.1996

Campaign Manager

Marie Kirkley-Bey for State Representative
03.1993 - 09.1994

Community Organizer

Hartford Areas Rally Together
03.1992 - 06.1993

B.S. Criminal Justice/Human Services -

Colorado Technical University

Bloomfield High School

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CARL M. REID, III