Carl N. Dorsey

• inquired and resolved issues with claims concerning patient treatment and charges.
• Followed up on claims/accounts to ensure that claims are handled properly.
• Completed accounts in regards to updating patient information, insurance verification and claim handling.

• Reviewed account receivables for accuracy prior to sending out statements.
• Resolved discrepancies between hospital systems and third party payers.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Verified insurance coverage for services provided by the facility.
• Applied HIPAA privacy and security regulations while handling patient information.

• Coordinated with patients and healthcare professionals to meet patient needs.
• Collaborated with clinical and administrative staff to meet patient needs.
• Registered patients by verifying records to update computer system and patient charts.
• Utilized technology and specialized software to maximize productivity.
• Provided customer service by answering patient questions and addressing concerns.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

• Entered information into system to update status reports.
• Used daily system logs to document transaction information, discussing issues with management.
• Analyzed self pay accounts, apply transaction codes to properly bill insurance and/or patients
• Planned and completed group projects, working smoothly with others.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

• Learned company processes, procedures and employee role functions.
• Shadowed managers to gain understanding of organizational expectations and management techniques.
• Supported staff training, development and evaluation.
• Analyzed business performance data and forecasted business results for upper management.
• Resolved client issues by delivering excellent customer service and maintaining positive attitude.

• Received and displayed product shipments on store retail shelves upon delivery.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Worked with fellow sales team members to achieve group targets.
• Restocked shelves as needed to ensure sufficient inventory levels.

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• Computed purchases and received and processed cash or credit payment.
• Assessed customer needs to provide assistance and information on product features.
• Maintained up-to-date knowledge of store merchandise and policies.
• Placed special orders or called other stores to find desired items.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

• Reviewed information and elements regularly on websites and pages for accuracy and functionality.
• Designed visual and graphic images to use on multiple platforms.
• Collaborated with other developers on coding projects.
• Redesigned sites to enhance navigation and improve visual appeal.
• Developed web applications using HTML, CSS, JavaScript and JQuery.