Carlnet Jenkins

Provide customer service to taxpayers and tax professionals by responding to inquiries, resolving issues,and providing guidance on IRS policies and procedures.

Utilize a variety of computer systems to research and resolve taxpayer inquiries.

Respond to telephone calls from taxpayers and tax professionals in a professional manner.

Provide accurate information regarding the status of accounts, payments, refunds, etc.

Process request for payments, extensions, and other special arrangements

Ensure compliance with all applicable laws and regulations.

Follow established protocols and procedures when handling sensitive information.

Participate in training sessions and meeting to stay un-ro-date on changes in tax law and IRS policies.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
• Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.