Carlo Barbieri
Coral Gables
Summary
Dynamic retail leader with a proven track record at Lovesac, driving a 35% sales volume increase through strategic management and exceptional customer service. Skilled in inventory management and team development, I excel in enhancing operational efficiency and fostering customer satisfaction. Committed to achieving results and building strong relationships.
Overview
27
27
years of professional experience
Work History
Store Manager
Lovesac
Miami
03.2022 - Current
- Achieved daily sales targets while delivering exceptional customer service.
- Tracked KPIs, resulting in thirty-five percent volume increase over 2022.
- Prepared monthly reports on sales figures, expenses, and profits.
- Strengthened workflow productivity by hiring and developing top talent.
- Monitored inventory levels and placed orders for restocking shelves.
- Established customer service standards and ensured staff compliance.
- Implemented effective merchandising strategies for improved product visibility.
- Scheduled staff to guarantee adequate coverage during peak hours.
Store Manager (Interim)
Maconline S.A. (Apple Products)
Santiago
03.2016 - 08.2025
- Elevated service scores from 89% to 94% through enhanced in-store experience at Apple Premium Retail.
- Implemented zone-based staffing and refined training protocols to boost sales and customer satisfaction.
- Managed daily store operations, ensuring adherence to optimal customer service standards.
- Trained and mentored staff on product knowledge and effective sales techniques.
- Oversaw inventory management, maintaining accurate stock levels to meet demand.
- Analyzed sales trends to inform inventory procurement strategies.
- Enforced company policies and procedures to uphold operational efficiency.
- Resolved customer complaints promptly, enhancing overall service quality.
Post Purchase Specialist
Lovesac
Miami
11.2020 - 02.2022
- Enhanced the post-purchase experience by delivering clear product information.
- Achieved an 83% C-STAT Customer Satisfaction score (up from 74%).
District Manager
Casa Anny
Los Andes
04.2019 - 01.2020
- Collaborated with store managers to enhance sales, manage inventory loss below 0.4%, and optimize layouts.
- Implemented training routines that elevated team morale and operational efficiency.
- Reduced operating costs from 32 percent to 25 percent through stringent expense management.
- Managed daily operations across multiple retail locations for Casa Anny.
- Trained and supervised staff to uphold consistent service quality.
- Established inventory control measures to minimize stock discrepancies.
- Conducted performance evaluations to support team development and accountability.
- Developed strong customer relationships to foster brand loyalty.
Head of Post Sales S Customer Satisfaction
Guillermo Morales Automotive
Santiago
03.2017 - 04.2019
- Revamped post-sale service, reducing delivery times and enhancing customer care training.
- Introduced quality reporting systems, increasing customer satisfaction from 76% to 92%.
- Developed effective scheduling for pre-sale test drives to optimize customer experience.
- Promoted high customer satisfaction by resolving issues with knowledgeable service.
- Identified customer needs promptly to ensure efficient problem resolution.
- Provided exceptional service in face-to-face and phone interactions with customers.
- Collaborated with cross-functional teams to achieve organizational goals.
- Prioritized and organized tasks to efficiently meet service objectives.
Head of Operations – Storage (Assistant Manager)
Ashley Furniture Distribution Center
Santiago
08.2016 - 01.2017
- Optimized logistics and handling procedures, decreasing depletion rates from 1.2% to 0.5%.
- Redesigned home delivery schedules, which reduced customer refunds significantly.
- Managed inventory levels and coordinated stock replenishment activities effectively.
- Developed and implemented safety protocols to ensure warehouse staff compliance.
- Trained new employees on operational procedures and best practices.
- Monitored equipment performance, scheduling maintenance for optimal operation.
- Collaborated with supply chain team to streamline logistics processes efficiently.
- Coordinated shipping schedules to meet customer delivery timelines.
Branch Manager
Prosepan S.A.
Santiago
01.2015 - 01.2016
- Managed 135 employees across 33 stores, ensuring quality production and sales in bakery sector.
- Implemented training programs and contests that increased profit margins and minimized product loss.
- Supervised staff performance while facilitating ongoing training sessions.
- Oversaw inventory management to maintain optimal stock levels.
- Developed schedules that ensured adequate staffing during peak hours.
- Handled customer inquiries and resolved issues effectively and promptly.
- Executed marketing strategies to enhance branch visibility within community.
- Coordinated with other branches to align service offerings and promotions.
Store Manager
Casaideas S.A.
Santiago
01.2014 - 01.2015
- Led a team to improve sales conversion rates and average ticket values through targeted training and KPI monitoring.
- Implemented regular audits and inventory checks to reduce shrinkage.
Area Manager
Paris Store (Cencosud S.A.)
Santiago
01.2012 - 01.2014
- Oversaw men’s clothing, sportswear, and shoes in an 8,000 sq. ft. big box store.
- Led strategic merchandising changes that increased sales by 5% and reduced inventory losses from 1.4% to 0.6%.
Store Manager S District Manager
Johnson’s Department Store
Santiago
03.1998 - 01.2012
- Directed operations across 46 remodeled subsidiaries, training over 700 associates and 78 managers.
- Implemented JDA, SAP, and POS systems to enhance stock control and sales performance.
- Managed daily retail operations while ensuring team performance met company standards.
- Oversaw inventory management and restocking to ensure product availability at all times.
- Trained staff on customer service best practices and enforced store policies.
- Established visual merchandising standards to improve product displays and promotions.
- Conducted regular staff meetings to communicate operational updates and address concerns.
- Coordinated scheduling to optimize coverage during peak shopping periods.
Education
Technician - Industrial Mechanics
Universidad Técnica Federico Santa María
Valparaíso, ChileSkills
- Leadership and team building
- Sales and strategic management
- Retail operations and KPI analysis
- Financial oversight and budget control
- Inventory management and merchandising
- Loss prevention strategies
- Visual merchandising techniques
- Customer satisfaction and support
Customer relationship management
- Human resources and scheduling
Citizenship
US
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Store Manager
Lovesac
03.2022 - Current
Post Purchase Specialist
Lovesac
11.2020 - 02.2022
District Manager
Casa Anny
04.2019 - 01.2020
Head of Post Sales S Customer Satisfaction
Guillermo Morales Automotive
03.2017 - 04.2019
Head of Operations – Storage (Assistant Manager)
Ashley Furniture Distribution Center
08.2016 - 01.2017
Store Manager (Interim)
Maconline S.A. (Apple Products)
03.2016 - 08.2025
Branch Manager
Prosepan S.A.
01.2015 - 01.2016
Store Manager
Casaideas S.A.
01.2014 - 01.2015
Area Manager
Paris Store (Cencosud S.A.)
01.2012 - 01.2014
Store Manager S District Manager
Johnson’s Department Store
03.1998 - 01.2012
Technician - Industrial Mechanics
Universidad Técnica Federico Santa María
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