Summary
Overview
Work History
Education
Skills
Languages
Citizenship
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Work Availability
Work Preference
Software
Timeline
BusinessAnalyst
Carlo Barbieri

Carlo Barbieri

Coral Gables,FL

Summary

Results-driven retail leader with over 15 years of experience driving sales growth, team performance, and customer satisfaction. Proven track record at Lovesac and major retail brands, excelling in sales strategy, inventory control, and operational efficiency.

Overview

27
27
years of professional experience

Work History

Store Manager

Lovesac
Miami, FL
03.2022 - Current
  • Drove a 35% increase in sales volume through KPI tracking and customer service.
  • Led hiring, training, and scheduling to enhance store productivity.
  • Managed inventory and implemented visual merchandising standards.

Post Purchase Specialist

Lovesac
Miami, FL
11.2020 - 02.2022
  • Boosted customer satisfaction score from 74% to 83%.
  • Delivered personalized post-purchase support and improved service clarity.

Store Manager (Interim)

Maconline S.A. (Apple)
Santiago
03.2016 - 08.2020
  • Improved service scores from 89% to 94% through customer experience initiatives.
  • Led training and zone staffing strategies to increase store performance.

District Manager

Casa Anny
Los Andes
04.2019 - 01.2020
  • Cut operating costs by 7% and maintained inventory loss below 0.4%.
  • Supported store managers in layout optimization and team training.

Head of Post-Sales & Customer Satisfaction

Guillermo Morales Automotive
Santiago
03.2017 - 04.2019
  • Raised customer satisfaction from 76% to 92% by optimizing service and delivery.
  • Introduced scheduling and quality reporting systems.

Assistant Ops Manager - Storage

Ashley Furniture
Santiago
08.2016 - 01.2017
  • Reduced depletion rate from 1.2% to 0.5% via process improvements.
  • Overhauled delivery scheduling to minimize refunds.

Branch Manager

Prosepan S.A.
Santiago
01.2015 - 01.2016
  • Managed 135 employees across 33 stores in the bakery sector.
  • Boosted margins with incentive programs and reduced waste.

Store Manager

Casaideas S.A.
Santiago
01.2014 - 01.2015
  • Elevated conversion rates through KPI-based team coaching.

Area Manager

Paris Store (Cencosud S.A.)
Santiago
01.2012 - 01.2014
  • Increased sales by 5% and cut inventory loss by over 50%.

Store/District Manager

Johnson's Dept. Store
Santiago
03.1998 - 01.2012
  • Oversaw 46 stores and trained over 700 employees.
  • Implemented JDA, SAP, and POS systems to improve operations.

Education

Technician - Industrial Mechanics

Universidad Tecnica Federico Santa Maria

Skills

  • Sales & KPI Strategy
  • Team Leadership & Training
  • Retail Operations
  • Customer Experience
  • Inventory & Loss Prevention
  • Visual Merchandising
  • Financial Oversight
  • CRM & Staff Scheduling

Languages

English
Spanish

Citizenship

United States

<Enter your own>

Nationality: United States

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePaid time off

Software

MS OFFICE

NETSUITE

SAP

OPTERUS

Timeline

Store Manager

Lovesac
03.2022 - Current

Post Purchase Specialist

Lovesac
11.2020 - 02.2022

District Manager

Casa Anny
04.2019 - 01.2020

Head of Post-Sales & Customer Satisfaction

Guillermo Morales Automotive
03.2017 - 04.2019

Assistant Ops Manager - Storage

Ashley Furniture
08.2016 - 01.2017

Store Manager (Interim)

Maconline S.A. (Apple)
03.2016 - 08.2020

Branch Manager

Prosepan S.A.
01.2015 - 01.2016

Store Manager

Casaideas S.A.
01.2014 - 01.2015

Area Manager

Paris Store (Cencosud S.A.)
01.2012 - 01.2014

Store/District Manager

Johnson's Dept. Store
03.1998 - 01.2012

Technician - Industrial Mechanics

Universidad Tecnica Federico Santa Maria

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