Carlo Cadiente Jr.
Ketchikan
Summary
Dynamic customer service professional with extensive experience at Alaska Airlines, excelling in leadership and communication. Proven ability to enhance customer satisfaction and safety while coaching new hires. Skilled in POS systems and adept at managing high-pressure situations, consistently achieving operational excellence and fostering teamwork.
Overview
6
6
years of professional experience
Work History
Alaska Airlines CSA
Alaska Airlines
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Prioritized Safety during daily operations and upholding companies core values.
- Able to lift 50Ibs or more of luggage for more then 10 hours a day.
- Communicated and worked with co-workers and actively displayed teamwork during daily operations.
- Coached New Hires in many different learning methods
- Became Lead CSA holding the responsibility of the shift assisting agents to ensure safety and satisfaction of employees and costumers.
- Became GSC (Ground Safety Coordinator)
- Became (CRO) Complaint Resolution Officer)
Cashier Team Lead
Gifts On the Fly
10.2023 - 02.2024
- Worked at a fast paced environment as passengers navigate there way through the Ketchikan International Airport.
- Played a team player role covering shifts on short notice basis
- Monitored areas for security issues and safety hazards.
- Obtained a SIDA badge in order to be employed in the company familiar with airport safety protocol and security
- Handled and mastered companies POS (Point Of Sale) system.
- Kept and maintained cleanliness of the gift shop throughout store hours
- Dealt and restored satisfaction with costumers complaints.
Sales Manager
Pandora Jewelry Store
04.2022 - 07.2023
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Maintained professional partnerships with long term clients
- Worked 10 hours days in business casual attire.
- Accustomed to keeping a flexible schedule ready to assist at any given time for the success of the company.
Sales Associate
Blue Diamond Alaska
05.2020 - 02.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers..
- Kept strict records of stores inventory on jewelry products on a daily basis
- Adapted to working and closing sales at fast paste environment to maximize sales by the dollar value.
- Built good work relationships in a competitive position.
- Accustomed to working long hours 10-13 hours a day in Casual Business attire.
Education
High School Diploma -
Ketchikan High Shool
Ketchikan, AKSkills
- Costumer Service
- Computer Literacy
- Communication
- Leadership
- Time Management
- Organizational
Languages
English
Tagalog
Native or Bilingual
Spanish
Professional Working
French
Limited Working
Timeline
Alaska Airlines CSA
Alaska Airlines
04.2024 - Current
Cashier Team Lead
Gifts On the Fly
10.2023 - 02.2024
Sales Manager
Pandora Jewelry Store
04.2022 - 07.2023
Sales Associate
Blue Diamond Alaska
05.2020 - 02.2022
High School Diploma -
Ketchikan High Shool