Carlo Capinig

Customer Service:
1. Greeting residents and visitors with a welcoming and professional demeanor.
2. Answering inquiries and providing information about the building, local amenities, and services.
3.Assisting residents with requests, such as making reservations, arranging transportation, or coordinating deliveries.
4. Handling complaints and resolving issues effectively and courteously.

Building Management:
1. Coordinating building maintenance and repairs.
2. Secure handling, storage, and distribution of keys for building access, maintenance, or guest services.
3. Managing mail, packages, and deliveries for residents.
4. Maintaining a clean and organized lobby area.
5. Supervising and coordinating with other building staff, such as porters or cleaning personnel.

Security:
1. Responding to emergencies and coordinating with security and emergency services.

Communication:
1. Acting as a liaison between residents and building management.
2. Communicating building-related information to residents.
3. Maintaining records of visitor logs, maintenance requests, and other relevant information.

Additional Responsibilities:
1. Organizing building events and activities.
2. Providing concierge services for special events, such as move-ins or holiday gatherings.
3. Assisting with resident onboarding and orientation.
4. Staying informed about local events and attractions.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

1. Guarantees timely product delivery and improves the overall customer experience.

2. Provide accurate tracking information, proactive communication about delivery updates, and hassle-free returns or exchanges.

• Developed comprehensive knowledge base articles, enabling users to resolve issues independently and reducing helpdesk workload.
• Ensured data security by adhering to company policies regarding password resets, account access requests, and software installations.
• Trained new helpdesk staff on company policies, procedures, and best practices for efficient onboarding and integration into the team.
• Implemented remote desktop tools, allowing faster troubleshooting and resolution of user issues.