Carlo Chatmam
Compton,CA
Summary
Dynamic Media Relations Specialist with a proven track record at Power PR, excelling in strategic communications and crisis management. Enhanced company visibility through tailored pitches and compelling press releases, while fostering teamwork and collaboration. Adept at building relationships and utilizing effective communication to drive successful media outreach initiatives.
Overview
33
33
years of professional experience
Work History
Media Relations Specialist
Power Pr
04.2006 - 07.2025
- Monitored daily news cycles diligently to identify potential opportunities for proactive outreach or reactive responses.
- Implemented media monitoring tools to track and measure coverage, enabling the team to assess success and adjust strategies as needed.
- Tailored pitches to individual reporters' interests and beats, increasing chances of securing placements in desired publications or outlets.
- Streamlined internal communication processes, fostering a more collaborative work environment among team members.
- Served as a reliable point of contact for media inquiries, providing timely responses that upheld the company's reputation and promoted key messaging.
- Managed crisis communications, mitigating potential reputational damage through swift response and strategic messaging.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities within the field of media relations.
- Increased company awareness with compelling press releases and targeted distribution strategies.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Conducted media relations and responded to media requests for information.
Assistant Manager
B-DALTON
01.1996 - 07.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Enhanced team productivity by streamlining operational processes.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Improved operational efficiency by adopting new technology for inventory management.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
Library Clerk
Hawthorne Library
05.1997 - 02.2003
- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
- Enhanced patron satisfaction by providing efficient and accurate assistance with locating materials and resources.
- Supported library operations by conducting regular inventory checks of materials to ensure accuracy of records and proper maintenance of collections.
- Streamlined circulation processes by efficiently checking items in and out while managing overdue fines, renewals, and holds.
- Contributed to a positive work culture by actively participating in staff meetings, training sessions, and professional development opportunities.
- Developed effective working relationships with colleagues through proactive collaboration on projects supporting overall library goals.
- Collaborated with team members to plan engaging programs and events that promoted literacy within the community.
- Responded to emergency situations calmly and effectively by following established protocols for the safety and security of patrons and staff.
- Expedited material acquisition process by processing incoming shipments of new books and other materials promptly upon arrival at the library.
- Assisted in increasing library usage by promoting available services and resources through engaging displays and informative handouts.
- Ensured up-to-date knowledge of current trends in literature and media by attending conferences, workshops, and engaging in professional reading.
- Increased accessibility for all patrons by providing knowledgeable guidance on using adaptive equipment or technology when needed.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Processed library card applications and maintained patron records with accurate contact information.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered patron questions in-person or by phone regarding library services and resources.
- Answered questions from patrons and helped to find desired materials.
- Gained strong understanding of various methods for cataloging books and other materials.
- Collected fees, fines and donations for balanced library finances.
- Helped children select appropriate reading level library books.
- Set up computer and digital device access, providing assistance with use and operation.
- Assisted patrons with printing and copying according to personalized requirements.
- Maintained secure environment by monitoring visitors at front desk.
- Placed books on proper shelves when returned to circulation.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Collected and processed fines on overdue library materials.
- Monitored library environments to maintain safe, hazard-free settings.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Helped patrons to complete forms for library card issuance.
- Maintained and updated patron records in library system database.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Communicated with other local and regional branches to locate materials for inter-library loans.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
Customer Service Cashier
Yogurt and Juice Bar
06.1992 - 06.1997
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Intern
Screen Actors Guild
01.1996 - 06.1996
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Bachelor of Arts - Screenwriting
Loyola Marymount University
Los Angeles, CA06.2000
Associate of Arts - General Studies
El Camino College
Torrance, CA06.1997
High School Diploma -
Narbonne High School
Harbor City, CA06.1992
Skills
- Strategic communications
- Video editing
- Crisis management
- Community relations
- Storytelling techniques
- Internal communications
- Proofreading
- Storytelling
- Pitch development
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Creative thinking
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Team building
- Data entry
- Public relations
- Task prioritization
- Self motivation
Timeline
Media Relations Specialist
Power Pr
04.2006 - 07.2025
Library Clerk
Hawthorne Library
05.1997 - 02.2003
Assistant Manager
B-DALTON
01.1996 - 07.2003
Intern
Screen Actors Guild
01.1996 - 06.1996
Customer Service Cashier
Yogurt and Juice Bar
06.1992 - 06.1997
Bachelor of Arts - Screenwriting
Loyola Marymount University
Associate of Arts - General Studies
El Camino College
High School Diploma -
Narbonne High School
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