Carlo Clark
El Paso,TX
Summary
Led administrative management initiatives with over 20 years of experience. Developed problem-solving strategies and enhanced organizational processes. Communicated clearly to manage time effectively and ensure task accuracy. Cultivated strong leadership and supervisory skills to guide teams. Promoted compliance in regulated environments through diligent oversight. Directed team development to align individual strengths with organizational needs. Authorized to work in the US for any employer.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Specialist (Monitoring)
Department of Health and Human Services
04.2024 - 10.2025
- Analyzed ORR and UCP operations to ensure adherence to regulations and recommend corrective actions.
- Formulated and executed strategic initiatives aimed at optimizing program performance.
- Facilitated strategic dialogue and relationship-building with key stakeholders to support partnership initiatives.
- Performed in-depth evaluation of program metrics and data to enhance strategic initiatives.
- Created and delivered training programs to enhance skills and knowledge among staff, volunteers, and stakeholders.
- Designed and delivered detailed updates and presentations to enhance leadership and stakeholder awareness of key initiatives.
- Oversaw compliance with regulatory standards and agreements to safeguard the welfare of children and unaccompanied minors.
- Applied advanced analytical methods to assess data, facilitating the production of precise and informative reports.
- Developed and implemented targeted training programs aimed at improving awareness and knowledge of children and unaccompanied children issues.
- Formulated and executed targeted strategies to resolve program issues and optimize operational performance.
- Managed oversight of ORR programs for unaccompanied children, focusing on compliance and enhancing operational effectiveness.
- Analyzed operational obstacles and executed targeted strategies to improve overall efficiency.
- Managed oversight of regulatory compliance and policy adherence to support effective program operations.
- Led initiatives to improve community health outcomes by aligning programs with citizens' needs. Oversaw efforts to expand access to health services for various populations. Advocated for agency mission to protect American health through strategic policy development and active community participation.
- Oversaw operations of unaccompanied children programs to enhance service delivery. Partnered with stakeholders to design and implement effective resettlement strategies for unaccompanied minors. Developed comprehensive training materials to elevate staff engagement and program outcomes.
Social Science Specialist (CR)
Department of Veteran Affairs
01.2022 - 04.2024
- Facilitated training initiatives by disseminating best practices as a preceptor. Delivered solution-oriented feedback that improves the effectiveness of the VCL.
- Facilitated critical communication of essential information to team members and stakeholders, supporting the safety and well-being of veterans.
- Ensured compliance with interaction standards and standard operating procedures to enhance operational efficiency within the VCL.
- Oversaw training sessions for preceptees, delivering coaching techniques and timely feedback to reinforce strengths. Fostered a supportive environment that addressed individual preceptee needs without judgment.
- Facilitated communication with veterans by making outgoing calls regarding their correspondence with the White House or other government entities.
- Maintained active engagement with callers, texters, and chatters to ensure effective support while managing documentation and resource lookup.
- Developed and implemented comprehensive crisis prevention strategies aimed at supporting individuals facing mental health challenges.
- Supported identification efforts for high-risk veterans to ensure access to enhanced care services.
- Conducted comprehensive interviews and utilized assessment tools to determine emotional functionality and psychological well-being.
- Performed structured assessments to support clinical decision-making and enhance patient care.
- Ensured accurate record-keeping and report generation to uphold program standards and facilitate operations.
- Facilitated psychoeducational sessions and offered strategic advice to navigate mental health emergencies.
- Engaged with colleagues in VA crisis hotline program to assess and recommend appropriate services for veterans experiencing crises.
- Provided guidance to veterans and their support networks in accessing mental health resources and benefits.
- Directed crisis response initiatives to connect veterans and service members in distress with qualified social science specialists via a confidential hotline, online chat, or text. Oversaw the provision of support and referrals to VA and local services, enhancing access to behavioral health resources.
- Led initiatives to enhance healthcare delivery for veterans, optimizing resource allocation and service efficiency. Managed cross-departmental collaborations to improve patient outcomes and streamline healthcare processes. Developed strategic plans to advance the quality of care and operational effectiveness within the veteran health administration.
- Led initiatives to enhance crisis intervention strategies for veterans, fostering a supportive environment. Oversaw training programs for staff to improve response effectiveness and service delivery. Developed partnerships with community organizations to expand resource availability for veterans in need.
Mental Health Clinician
Vighter
03.2020 - 10.2021
- Monitored adherence to organizational policies and procedures to maintain operational integrity.
- Oversaw comprehensive mental health services for youth aged 13-17, facilitating group and telehealth counseling sessions. Collaborated with families and caregivers, offering training to graduate interns to strengthen service delivery. Implemented evidence-based practices through brief counseling, classroom interventions, and community training initiatives, ensuring effective family assessments and case management.
- Facilitated ongoing individual and group counseling sessions to promote emotional well-being in alignment with ORR policies and procedures.
- Executed comprehensive assessments to address and mitigate human trafficking risks.
- Delivered comprehensive care for unaccompanied children (UC) residents to address their needs promptly, focusing on crisis intervention.
- Delivered comprehensive training and ongoing clinical supervision to enhance counselor effectiveness.
- Streamlined communication and collaboration between case managers and lead case managers to enhance case management efficiency.
- Facilitated staff development and training programs to enhance team performance.
- Engaged in internal and external meetings to drive strategic discussions and decision-making.
- Ensured accurate maintenance of UC case files and ORR database to uphold ORR standards and regulations.
- Conducted thorough follow-ups on all significant incident reports (SIRs) to maintain operational integrity.
- Oversaw counseling services for unaccompanied children within a residential facility, fostering a supportive environment. Acted as a key liaison among mental health clinicians, case management, and on-site vendors. Drove compliance with contractual obligations and client satisfaction standards.
- Led cross-functional teams in executing project plans to achieve strategic objectives. Oversaw project timelines and resource allocation to optimize efficiency. Fostered a collaborative environment to drive team performance and accountability.
Clinical Mental Health Counselor
Mental Health
12.2018 - 01.2020
- Oversaw counseling services under the guidance of Dr. Deborah Ontiveros, enhancing organizational productivity through the Employee Assistance Program (EAP). Led initiatives to identify and resolve personal issues impacting job performance, including health, marital, family, financial, and emotional stress. Provided timely and confidential assessments for adolescents and adults, employing constructive confrontation and short-term interventions. Managed client referrals for diagnosis and treatment, ensuring comprehensive case monitoring and follow-up. Maintained detailed client records, including progress notes and evaluations, to inform individualized plans. Collaborated with treatment teams to disseminate critical information and resolve crisis situations effectively.
- Assisted in direct treatment and management of clients facing complex behavioral health challenges to enhance functional capabilities in various environments.
- Led initial patient screening and assessment processes to ensure accurate data interpretation. Developed strategic recommendations for patient care in consultation with relevant healthcare professionals. Oversaw coordination of multidisciplinary teams to enhance patient outcomes.
- Evaluated differential diagnoses severity and recognized additional complications to deliver informed treatment recommendations.
- Delivered comprehensive training on behavioral interventions, focusing on crisis management and suicide prevention, to enhance competencies of El Paso Law Enforcement Academy and support diverse client needs.
- Led initiatives to implement counseling theories and best practices across diverse professional environments. Cultivated knowledge of professional roles and identity within the counseling profession. Drove efforts to align competencies with industry standards.
- Led individual and group counseling initiatives for at-risk behavioral health patients in outpatient environments. Developed and implemented crisis intervention strategies to empower clients in reaching their personal objectives. Oversaw group therapy sessions, enhancing participant engagement and therapeutic outcomes through effective facilitation.
- Oversaw administration and scoring of psychological test batteries to enhance assessment accuracy. Collaborated with program psychologists and licensed professional counselors to optimize patient evaluation processes.
- Entered patient-specific and workload data to enhance data accuracy and accessibility.
- Applied expertise in counseling and advocacy to promote social justice, equity, and access for diverse populations.
- Implemented systems theory to strengthen family dynamics and engagement. Led parenting education initiatives to foster parental involvement in educational and counseling processes. Guided parents in accessing and utilizing educational and counseling resources effectively.
- Applied short-term solution-focused cognitive behavioral therapy (CBT) alongside various therapeutic techniques to facilitate positive behavioral transformations in clients.
- Facilitated education and prevention initiatives while evaluating and treating mental and emotional disorders through culturally sensitive approaches.
- Identified and implemented holistic approaches for clinical evaluation and assessment of normal and abnormal development and behavior to enhance patient care.
- Applied models of program process and outcome evaluation to improve professional practice in mental health services.
- Facilitated clinical case conferences as a team member, providing critical updates on patient progress and program initiatives. Led discussions in staff meetings to assess and refine program activities, fostering collaboration and effective treatment strategies.
- Utilized analytical skills to assess counseling needs and create tailored intervention strategies for various demographic groups.
- Oversaw administrative functions for assigned program, focusing on patient enrollment and participation metrics. Championed patient accountability and training efforts to enhance program effectiveness. Coordinated patient check-in processes and survey administration to gather valuable feedback. Engaged with various stakeholders, including supervisors and administrative personnel, to foster collaboration and communication.
- Engaged with clients to foster understanding and build rapport through empathetic and culturally sensitive interactions.
- Implemented ethical and legal standards to ensure effective counseling for varied client backgrounds.
- Analyzed research findings to integrate evidence-based practices into mental health counseling methodologies.
- Led comprehensive examinations of multicultural and pluralistic characteristics within diverse groups. Championed identity development and social justice advocacy efforts. Identified and addressed barriers, prejudices, oppression, and discrimination to foster inclusive environments. Advanced knowledge of multicultural counseling competencies, theories, and models to enhance service delivery.
- Established rapport with clients to promote effective utilization of counseling services.
- Facilitated task execution to enhance operational efficiency and team productivity.
Master Resilience Trainer/Equal Opportunity Advisor
Warrior Transition Unit
12.2011 - 01.2017
- Developed and implemented comprehensive fitness initiatives to support resilience-building for soldiers and their families within Warrior Transition Unit.
- Created comprehensive training modules aimed at fostering critical thinking and emotional intelligence skills among participants.
- Guided soldiers and family members in managing expectations to enhance preparedness for potential difficulties associated with redeployment.
- Developed leadership capabilities focused on transmitting resiliency skills to improve team performance and individual competencies.
- Designed and implemented training plans and schedules to fulfill annual training requirements and enhance job proficiency for headquarters and brigade command teams.
- Led initiatives to address discrimination and foster equality among 3500 soldiers and their families. Oversaw the dissemination of equal opportunity policies and plans to subordinate battalions and companies.
- Collected, organized, and interpreted quarterly demographic EO data to enhance understanding of management disparities.
- Coordinated and executed all aspects of division-level ethnic observances to enhance cultural awareness and inclusivity.
- Facilitated effective communication through attentive listening, clarifying discussions by asking relevant questions and maintaining respectful dialogue.
- Evaluated verbal and written communications to determine effective solutions and conclusions.
- Directed interdisciplinary team to enhance recovery and rehabilitation for wounded, ill, and injured soldiers. Oversaw development of comprehensive transition plans in collaboration with soldiers and families. Facilitated resolution of administrative issues while maintaining military standards throughout the transition process.
- Facilitated task execution to enhance operational efficiency and team productivity.
Education
Master of Science - Clinical Mental Health Counseling
University of the Southwest
Hobbs, NM01.2021
Bachelor of Science - Business Administration
University of Phoenix
Phoenix, AZ06.2014
Skills
- Oversaw initiatives aimed at improving mental health resources within the organization Collaborated with stakeholders to implement programs that fostered a supportive environment for mental health awareness Championed efforts to integrate mental health practices into workplace culture
- Facilitated delivery of telehealth services to improve patient care and convenience
- Utilized counseling theories to inform client interventions and support mental health outcomes
- Implemented ethical standards to ensure compliance and integrity within the organization
- Executed financial record-keeping and reporting processes to support organizational fiscal health
- Developed and implemented training programs to support employee growth and operational efficiency
- Oversaw curriculum development and implementation to improve educational outcomes Guided teaching staff in adopting innovative instructional strategies Collaborated with stakeholders to align educational programs with institutional goals
- Leveraged Microsoft Excel to enhance data management and reporting capabilities Oversaw the development of complex spreadsheets to streamline project workflows Championed the use of Excel tools to improve team efficiency and accuracy in data analysis
- Oversaw the implementation of Microsoft Office applications to enhance team productivity Facilitated training sessions for staff on advanced features of Word and Excel Streamlined document management processes through effective use of Office tools
- Delivered targeted behavioral therapy sessions to support clients in achieving personal goals
- Implemented cognitive behavioral therapy techniques to support clients in overcoming challenges
- Facilitated crisis intervention sessions to address immediate needs and support individuals in distress
- Led therapeutic sessions to cultivate a supportive atmosphere for participants Developed strategies to address group dynamics and individual needs Championed collaborative efforts to enhance emotional well-being and personal growth
- Oversaw individual and group counseling initiatives to foster personal development and emotional well-being Guided clients through tailored therapeutic approaches to address specific challenges Cultivated a supportive atmosphere that encouraged participant engagement and growth
- Provided comprehensive mental health counseling services to support client recovery and resilience
- Led client sessions to foster motivation and promote behavioral change Guided individuals through structured conversations to uncover underlying issues Developed tailored strategies to empower clients in achieving their objectives
- Led counseling initiatives for children and families, fostering a supportive environment for personal growth Developed tailored strategies to address individual and family needs, enhancing overall well-being Collaborated with community resources to expand support networks for clients
- Designed and implemented intake processes to streamline service delivery
- Led initiatives to optimize project timelines and resource allocation Oversaw scheduling processes to align team efforts with strategic objectives Championed time management practices to improve overall project efficiency
- Designed and implemented interactive lessons to foster a dynamic learning environment
- Coordinated logistics and resource management to support troop deployment and readiness
- Oversaw program management activities to enhance operational efficiency and project delivery
- Developed strategies to enhance patient outcomes in behavioral health services
- Provided comprehensive addiction counseling services aimed at promoting mental health and well-being
Certification
- Licensed Chemical Dependency counselor.
- April 2021 to April 2026
- License # 55051
- Texas Health and Human Services Commission certifies Carlo M Clark meets the qualifications in Texas Occupation Code, Chapter 504, to practice the profession of chemical Dependency counseling and is authorized to employ title.
Timeline
Program Specialist (Monitoring)
Department of Health and Human Services
04.2024 - 10.2025
Social Science Specialist (CR)
Department of Veteran Affairs
01.2022 - 04.2024
Mental Health Clinician
Vighter
03.2020 - 10.2021
Clinical Mental Health Counselor
Mental Health
12.2018 - 01.2020
Master Resilience Trainer/Equal Opportunity Advisor
Warrior Transition Unit
12.2011 - 01.2017
Master of Science - Clinical Mental Health Counseling
University of the Southwest
Bachelor of Science - Business Administration
University of Phoenix