CARLO E. ALVIOR
Rancho Cordova,USA
Summary
Detail-oriented and customer-focused professional with over 10 years of combined experience in customer service, sales, and automotive service management across diverse industries, including government contracts, retail, and logistics. Skilled in inventory control, client relations, and process improvement, with a proven ability to adapt to fast-paced environments.
Overview
15
15
years of professional experience
Work History
City Carrier Assistant
United States Postal Service
09.2022 - 10.2022
- Sorted and organized mail and packages for efficient delivery.
- Delivered and collected mail by foot and vehicle, ensuring timely and accurate service.
- Operated electronic scanners to confirm delivery of special mail and packages.
Part-Time Sales Associate
AutoZone
12.2019 - 11.2020
- Assisted customers in selecting products and completing transactions.
- Operated cash register and processed payments.
- Performed battery installations and operated On-Board Diagnostic (OBD) tools.
Service Advisor
Strong Rent A Car
02.2013 - 06.2015
- Managed daily workshop operations and supervised staff.
- Maintained inventory of automotive parts and coordinated replenishment.
- Investigated and resolved customer complaints, ensuring satisfaction.
- Prepared daily and monthly invoices for services rendered.
Site Manager
Afghan Fleet & Group Services
04.2011 - 10.2011
- Directed day-to-day workshop operations and managed parts inventory.
- Oversaw accident reporting processes, ensuring proper documentation.
- Resolved customer concerns and prepared operational reports.
Customer Service Manager & Admin Assistant
No Lemon-Commercial
11.2007 - 10.2009
- Maintained records for US Army armored vehicles, tracking scheduled and unscheduled maintenance.
- Coordinated parts procurement and monitored deliveries.
- Managed attendance records and facilitated distribution of uniforms and tools to staff.
Education
Bachelor of Science in Commerce - Banking and Finance
University of Negros Occidental-Recoletos
Skills
- Customer Service & Support
- Inventory & Stock Management
- Sales & Product Knowledge
- Workshop Operations Management
- Team Supervision & Training
- Problem Resolution
- Billing & Invoicing
- Automotive Maintenance Coordination
- Strong work ethic
- Effective communication
- Maintaining confidentiality
LANGUAGES
- English (Fluent)
- Tagalog (Fluent)
- Hiligaynon (Fluent)
Timeline
City Carrier Assistant
United States Postal Service
09.2022 - 10.2022
Part-Time Sales Associate
AutoZone
12.2019 - 11.2020
Service Advisor
Strong Rent A Car
02.2013 - 06.2015
Site Manager
Afghan Fleet & Group Services
04.2011 - 10.2011
Customer Service Manager & Admin Assistant
No Lemon-Commercial
11.2007 - 10.2009
Bachelor of Science in Commerce - Banking and Finance
University of Negros Occidental-Recoletos
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