Carlo E. Ponce
Oviedo
Summary
Developed strong interpersonal and organizational skills in high-paced hospitality setting. Skilled in managing multiple tasks efficiently while ensuring customer satisfaction and safety. Seeking to leverage these transferrable skills in new, dynamic role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Valet
Towne Park
08.2024 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
Cipriani Valet
MP Parking
01.2024 - Current
- Welcome guests courteously as they arrive at the establishment
- Safely park and retrieve guests' vehicles in designated parking areas
- Keep track of keys and ensure they are securely stored and returned to the appropriate guest
- Offer assistance with luggage, provide directions, and answer any questions guests may have
- Collect parking fees, process payments accurately, and provide receipts as needed
Schedule Coordinator
Lee Goldstein Construction
06.2023 - 09.2023
- Schedule incoming/outing maintenance work requests
- Answer incoming phone request for maintenance service
- Conduct outgoing calls regarding service
- Organize office files
- Search for wanted products for crews
Retail Sales Associate/Cashier
Ross Dress for Less
07.2022 - 08.2022
- Greeting Customers
- Processing, receiving payments and issuing receipts to customers for purchases
- Answer customer questions relating to purchases and store policies
- Restock and organize sales floor items
Assistant Demolition Worker
Green Choice
06.2021 - 07.2021
- Cooperated in a team environment to accomplish goals
- Assisted demolition team with demo
- Supported cleanup functions of new retail location
- Interacted with site supervisor and various trades such as Electrical and HVAC teams
Education
High School Diploma -
Miami Killian Senior Highschool
Miami, FL06-2023
Skills
- Clear and Concise Communication Ability
- Collaborative Problem-Solving Expertise
- Critical thinking
- Driven Professional
- Prioritization and Time Management
- Customer service and support
Certification
- CDL Class A - Restriction K
- Adobe Illustrator
- Adobe Photoshop
- Defensive Driving Course Certificate - National Safety Council.
Timeline
Valet
Towne Park
08.2024 - Current
Cipriani Valet
MP Parking
01.2024 - Current
Schedule Coordinator
Lee Goldstein Construction
06.2023 - 09.2023
Retail Sales Associate/Cashier
Ross Dress for Less
07.2022 - 08.2022
Assistant Demolition Worker
Green Choice
06.2021 - 07.2021
High School Diploma -
Miami Killian Senior Highschool
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