Microsoft Excel
Carlo Feniello
Bartender
New York,NY
Summary
Motivated bartender with exceptional social skills, communication abilities and customer service background. Firm believer in delivering a unique experience to all guests in accordance with the identity of the restaurant. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Bar Captain
Midnight Plus One - Delicious Hospitality Group
01.2024 - Current
- Assisted in menu development, incorporating signature drinks that showcased the establishment''s unique offerings.
- Enhanced team performance through effective communication, coaching, and leadership.
- Coordinated with other departments for seamless execution of large-scale events or corporate functions at the venue.
- Supervised the setup of private parties, ensuring timely completion of tasks while adhering to client preferences.
- Boosted beverage sales with innovative cocktail creations and seasonal menu updates.
- Maintained compliance with local alcohol laws, licensing requirements, and safety regulations to ensure a secure environment for guests.
- Ensured smooth bar operations by managing inventory, ordering supplies, and maintaining cleanliness standards.
- Implemented staff training programs to refine bartending skills and knowledge of products.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Contact - Amanda Geller (516) 974-2332
Bartender
Midnight Plus One - Delicious Hospitality Group
09.2023 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Contact - Amanda Geller (516) 974-2332
Bartender
Bar Pasquale - Delicious Hospitality Group
01.2023 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Contact - Amanda Geller (516) 974-2332
Sales Analyst/Inside Sales Support
Primetac Coorporation
12.2021 - 10.2023
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Coordinated responses and resources to handle special client requests.
- Completed monthly sales reports to highlight trends and help with team strategizing.
- Assisted customers with sales needs such as inventory and shipping questions.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Create dynamic sales dashboards in excel for salesmen to easily visualize their data in unique metrics.
- Create physical and digital marketing material such as brochures to use when educating customers.
- Monitor website performance and optimization.
- Contact - Ryan Coney - 713-380-5686
Bar Manager
Felina
07.2020 - 10.2021
- Crafted seasonal cocktail menus with wide variety of ingredients.
- Took customer orders and capitalized on opportunities to upsell food and beverage options.
- Strategized plans to increase bar revenue through innovative cocktail programs and wine program.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Shrunk inventory costs through proactive evaluation and adjustment of vendor relationships.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Poured and prepared mixed drinks for over 100 customers daily.
- Closed out cash register and prepared cashier report at close of business.
- Performed payroll responsibilities and tip distribution.
- Managed inventory and purchasing.
- Contact - Greg Windrem - 908-403-0916
Barback
Felina
12.2019 - 03.2020
- Maintained adequate levels of syrups, juice, ice, and well-stocked drink stations to keep service flowing smoothly.
- Learned how to make wide variety of mixed drinks.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Contact - Greg Windrem - 908-403-0916
Torpedoman's Mate
US Navy
02.2017 - 04.2019
- Operated and maintained underwater weapons launch systems.
- Performed maintenance on underwater ordnance and small arms.
- Performed gage calibration for all weapons systems.
- Maximized force protection organization and management for the ship.
- Performed maintenance and operation on the ship's anchor.
- Operated and maintained seawater, hydraulic, high pressure air, and freshwater systems.
- Contact: Darrian Shufford – 856-536-0377
Education
High School Diploma -
Park Ridge High School
Park Ridge, NJ 09.2012 - 06.2016
Skills
English - Native Proficiency
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Multiple early promotions whilst enlisted in the US Navy.
- Wine Spectator Level 1 Award 2021.
- NJ Monthly's Top 30 Restaurants (multiple months)
Software
Power Pivot/DAX
Certification
CMS Level 1 Certification
Interests
Wine
Cocktails
Baseball Statistics
Chess
Problem Solving
Timeline
Bar Captain
Midnight Plus One - Delicious Hospitality Group
01.2024 - Current
Bartender
Midnight Plus One - Delicious Hospitality Group
09.2023 - Current
Bartender
Bar Pasquale - Delicious Hospitality Group
01.2023 - Current
CMS Level 1 Certification
01-2022
Sales Analyst/Inside Sales Support
Primetac Coorporation
12.2021 - 10.2023
Bar Manager
Felina
07.2020 - 10.2021
Barback
Felina
12.2019 - 03.2020
Torpedoman's Mate
US Navy
02.2017 - 04.2019
High School Diploma -
Park Ridge High School
09.2012 - 06.2016
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