Your Name
Milton,Fl
Summary
Results-driven and dedicated financial services professional with a proven track record in delivering exceptional customer experiences. Skilled in providing tailored financial solutions, resolving member inquiries, and building trust-based relationships. Adept at working in fast-paced environments with strong problem-solving abilities and attention to detail. Committed to upholding Navy Federal Credit Union's mission of service excellence, teamwork, and financial integrity.
Overview
10
10
years of professional experience
Work History
Day Supervisor
Emerald Coast Aviation
05.2022 - Current
- Oversee day shift operations, managing all fueling activities at VPS Airport, including jet fuel handling and adherence to safety protocols
- Monitor and maintain fuel panels and services, proactively identifying and resolving operational issues
- Ensure the proper upkeep and maintenance of the fuel farm and fuel trucks
- Serve as the trainer, coordinating training programs to ensure all staff members meet required certifications
- Utilize Excel and PowerPoint to generate reports and manage calendar tracking for certification deadlines and training requirements
- Experience in drafting and contracting vendors for fuel deliveries
- Close working experience with multiple large corporate entities
Sales Manager
Intellivoice llc
01.2018 - 01.2023
- Successfully managed a portfolio of business clients, providing tailored VoIP solutions that increased customer satisfaction and retention
- Conducted in-depth needs assessments to understand client requirements and deliver customized proposals, resulting in a [percentage]% increase in sales
- Developed and maintained strong relationships with clients through regular follow-ups and exceptional customer service
- Collaborated with technical teams to ensure seamless installation and integration of VoIP systems, addressing any client concerns promptly
- Utilized CRM software to track sales activities, manage leads, and analyze performance metrics, contributing to strategic decision-making
- Conducted product demonstrations and training sessions for clients, enhancing their understanding of VoIP technology and features
Technician
Mercedes-Benz
08.2020 - 08.2021
- Performed diagnostics, maintenance, and repairs on a range of Mercedes-Benz vehicles, ensuring adherence to manufacturer specifications and quality standards
- Utilized advanced diagnostic equipment and software to identify mechanical, electrical, and electronic issues, providing accurate and efficient service
- Conducted routine inspections and preventive maintenance, contributing to enhanced vehicle performance and customer satisfaction
- Collaborated with service advisors to communicate findings and recommend necessary repairs or services to clients
- Maintained a clean and organized workspace, following safety protocols and promoting a culture of safety within the service department
- Participated in ongoing training and certification programs to stay current with the latest automotive technologies and repair techniques specific to Mercedes-Benz vehicles
- Documented all service activities in the company's database, ensuring accurate records for warranty and service history
Aviation Machinist
United States Navy
10.2014 - 02.2019
- As a Petty Officer3rd Class Aviation Machinist Mate, I was responsible for the maintenance, repair, and troubleshooting of aircraft engines and auxiliary systems to ensure the operational readiness of naval aviation assets
- Key responsibilities included:
- Aircraft Engine Maintenance: Conducted inspections, repairs, and overhauls on various aircraft engines, ensuring all systems were in compliance with Navy safety standards
- Troubleshooting & Repair: Diagnosed mechanical issues in engines, hydraulic, and pneumatic systems, performing repairs to restore functionality and performance
- Component Replacement: Replaced and tested critical engine components such as turbines, compressors, and fuel control systems, ensuring optimal aircraft operation
- Preventive Maintenance: Carried out routine maintenance, including lubrication, filter replacements, and system calibrations to minimize engine wear and tear
- Technical Operations: Utilized specialized diagnostic equipment to identify engine issues and ensure the precision of repairs, improving safety and reliability
- Training & Leadership: Supervised and trained junior personnel in maintenance procedures, safety protocols, and operational efficiency, contributing to the development of the team
- Quality Assurance: Maintained detailed records of maintenance activities, ensuring adherence to quality control procedures and Navy documentation standards
Education
Dietetics
Westchester State
01.2021
Skills
- Financial Product Knowledge
- Customer Relationship Management (CRM)
- Cash Handling and Accuracy
- Problem-Solving and Conflict Resolution
LANGUAGES
English
EXPERTISE
- Member-Focused Service: Proven ability to deliver exceptional customer experiences by identifying member needs and providing tailored financial solutions.
- Technology Utilization: Experienced in leveraging financial software and tools to process transactions, update accounts, and ensure efficient workflow.
- Financial Solutions: Skilled in promoting and processing financial products, including loans, savings accounts, and credit cards, to help members meet their financial goals.
Timeline
Day Supervisor
Emerald Coast Aviation
05.2022 - Current
Technician
Mercedes-Benz
08.2020 - 08.2021
Sales Manager
Intellivoice llc
01.2018 - 01.2023
Aviation Machinist
United States Navy
10.2014 - 02.2019
Dietetics
Westchester State
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