CARLO LEWIS
Bridgewater,MA
Summary
Results-driven Operations Executive with expertise in scaling high-volume operations and enhancing customer experience. Led multi-department organizations to implement process improvements and strategic initiatives that boost efficiency and profitability. Achieved rapid promotions and delivered measurable impact in healthcare and home improvement sectors.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Rite Window
Massachusetts
01.2025 - 03.2026
- Led operations generating $87 million in annual revenue with five direct and 40 indirect reports.
- Managed 400 to 450 residential projects monthly across 13 states, upholding service standards.
- Achieved consistent annual Net Promoter Score of 77, reinforcing a culture of service excellence.
- Implemented operational improvements, decreasing cost of poor quality each year.
- Developed performance metrics and processes, fostering accountability and continuous improvement.
- Oversaw implementation of inventory management systems, enhancing operational efficiency across operations.
Director of Operations
Rite Window
Massachusetts
01.2023 - 01.2025
Service Manager
Rite Window
Massachusetts
04.2021 - 01.2023
Director of EVS
Crothall Healthcare
Massachusetts
06.2017 - 04.2021
- Directed environmental services operations for large healthcare facility, ensuring compliance with joint commission standards.
- Implemented initiatives that increased workflow efficiency and cleanliness scores to HCAHPS 76 during COVID-19.
- Managed staffing budgets to align resources with operational needs and enhance service delivery.
- Led cross-departmental initiatives to foster collaboration and improve service outcomes.
- Promoted twice within three years due to demonstrated operational excellence.
Skills
- Operations Leadership
- Strategic Planning
- Process Improvement
- Budget management
- Profit management
- Business scaling
- Supply chain management
- Performance metrics
- Client relationship management
- Team Development
- Succession planning
Websites
Certification
Construction Supervisor License
Timeline
Vice President of Operations
Rite Window
01.2025 - 03.2026
Director of Operations
Rite Window
01.2023 - 01.2025
Service Manager
Rite Window
04.2021 - 01.2023
Director of EVS
Crothall Healthcare
06.2017 - 04.2021
Leadership Highlights
- Strategic Planning
- Process Improvement
- P&L Management
- KPI & Performance Management
- Customer Experience Optimization
- Operational Scaling
- Rapid promotion: Service Manager to Director to VP (Rite Window)
- Rapid promotion: Operations Manager to Assistant Director to Director of EVS (Crothall Healthcare)
- Drove process improvements, operational efficiency, and customer satisfaction metrics