Carlo Nespolo
Madrid,Spain
Summary
Dynamic and versatile professional with extensive experience in fashion styling, visual merchandising, and luxury retail. Adept at blending creativity with analytical thinking to optimize product presentation and drive sales performance. Skilled in implementing visual merchandising strategies, collaborating with cross-functional teams, and delivering exceptional customer experiences. Passionate about fashion and design, with a proven ability to stay ahead of trends and foster strong client relationships.
Overview
15
15
years of professional experience
Work History
City Visual Merchandising
LOUIS VUITTON
Madrid, Spain
01.2023 - Current
- Executed visually striking displays reflective of Louis Vuitton's luxury image and seasonal campaigns.
- Collaborated closely with cross-functional teams, including marketing and store management, to ensure cohesive brand messaging.
- Analyzed product placement, traffic flow, and customer behavior to optimize store layouts, and increase sales.
- Ensured merchandise was presented in line with brand guidelines, maintaining high standards of visual appeal and functionality.
- Trained and mentored store staff on visual merchandising techniques to ensure consistent execution across all areas of the store.
- Monitored inventory levels, and adjusted displays to reflect stock availability and product prioritization.
- Conducted regular market research to stay informed about competitor trends and innovative merchandising strategies
Visual Merchandising Major Client Advisor
MONCLER
Madrid, Spain
09.2022 - 12.2022
- Led visual merchandising initiatives, ensuring store displays were aligned with Moncler's brand standards and seasonal collections.
- Developed eye-catching window and in-store displays that maximized product visibility and drove customer engagement.
- Provided expert product knowledge and styling advice to customers, delivering a luxury shopping experience that increased sales and customer satisfaction.
- Collaborated with the store management team to ensure that visual displays reflected current stock levels and promotional priorities.
- Exceeded sales targets by effectively cross-selling and upselling Moncler's premium product lines, focusing on customer needs and preferences.
- Maintained up-to-date knowledge of Moncler’s collections and market trends, offering personalized styling recommendations to clients.
- Assisted with inventory management and replenishment to ensure optimal stock presentation and availability.
Visual Ambassador
GUCCI
Madrid, Spain
10.2021 - 09.2022
- Represented Gucci's brand identity by maintaining and elevating the visual presentation standards across all store environments.
- Designed and executed innovative window displays and in-store installations to reflect Gucci’s luxury image, and seasonal campaigns.
- Collaborated with cross-functional teams, including store leadership, and corporate visual teams, to ensure cohesive brand messaging.
- Ensured merchandise was visually appealing, and strategically placed to drive customer engagement and increase sales.
- Conducted regular walkthroughs to assess store visuals, providing feedback, and making adjustments to optimize product visibility and appeal.
- Trained and coached store staff on visual merchandising guidelines to maintain consistency in brand presentation.
- Analyzed customer behavior and sales data to fine-tune displays, maximizing impact, and aligning with business objectives.
- Assisted with the coordination and execution of special events, product launches, and promotional campaigns to enhance customer experience.
Sales Advisor
GUCCI
Madrid, Spain
06.2021 - 09.2022
- Provided high-level customer service, delivering personalized fashion advice and product recommendations to clients, ensuring a memorable, luxury shopping experience.
- Built and maintained strong client relationships through effective clienteling strategies, fostering customer loyalty.
- Exceeded individual sales targets by leveraging expert knowledge of Gucci’s collections and current fashion trends to upsell and cross-sell products.
- Processed transactions, handled returns, and managed inventory, ensuring efficient and smooth store operations.
- Maintained store visual merchandising standards, contributing to an immersive brand experience.
- Assisted in the execution of in-store events and special promotions to drive traffic and engagement.
- Acted as a brand ambassador, fostering strong client relationships, and building a loyal customer base through exceptional service and fashion expertise.
Fashion Communication Internship
Showroom FourElements
Madrid, Spain
02.2021 - 04.2021
- Supported styling procedures as a showroom assistant, assisting in organizing and preparing fashion pieces, accessories, and looks for presentations, photo shoots, and client fittings.
- Edited and captured high-quality photographs for lookbooks and marketing materials, ensuring that the visual content aligned with brand aesthetics and messaging.
- Prepared detailed clipping reports, presentations, and performance analyses, tracking the success of PR campaigns and editorial coverage.
- Monitored KPIs to assess the impact of communication strategies on brand visibility and engagement.
- Created engaging and visually appealing content for the brand’s website and social media platforms (Instagram, official website), enhancing online presence and customer engagement.
- Managed web tools and social media platforms using industry-standard software such as Photoshop, InDesign, Shopify, and Mailchimp to design and distribute digital campaigns, newsletters, and promotional materials.
- Analyzed social media metrics to optimize content performance, refine communication strategies, and improve audience reach and engagement.
Visual Merchandising and Senior Client Advisor
GUCCI
Serravalle, Italy
11.2016 - 09.2020
- Delivered exceptional customer service by understanding client needs, and providing personalized fashion advice in line with Gucci's luxury standards.
- Achieved and exceeded sales targets through strong product knowledge, upselling, and cross-selling techniques.
- Built and maintained long-term relationships with VIP clients, ensuring a loyal customer base, and repeat business.
- Trained and mentored junior sales associates, sharing product knowledge, sales techniques, and Gucci's brand philosophy.
- Collaborated with the store management team to drive daily sales strategies and meet overall store performance goals.
- Assisted in visual merchandising tasks, ensuring products were presented in an appealing, brand-aligned manner.
- Processed transactions, handled returns, and managed inventory, ensuring efficient and smooth store operations.
- Acted as a brand ambassador, representing Gucci’s heritage and values to clients, and creating memorable in-store experiences.
Product Manager & Researcher
NeoTec Biomedica srl
Genova, Italy
01.2010 - 10.2016
- Delivered exceptional customer service and care by addressing client inquiries and concerns, ensuring a positive experience, and fostering long-term relationships.
- Managed on-field operations in collaboration with medical engineering departments across various Italian hospitals, ensuring seamless integration of medical equipment and support services.
- Conducted thorough market research to identify and assess products and spare parts for medical equipment, contributing to informed decision-making and procurement processes.
- Ensured compliance with ISO 9001 standards by implementing and monitoring quality management processes, enhancing operational efficiency, and product reliability.
- Oversaw HR schedule management, coordinating staff schedules and resources to ensure optimal coverage and operational effectiveness.
- Handled administrative tasks, including documentation, reporting, and communication, streamlining processes to support overall departmental goals.
Education
Master's Degree - Fashion Communication & PR
IED
Madrid, Spain06.2021
Bachelor - Fashion & Industrial Design
University San Raffaele
Rome, Italy07.2020
Skills
- Creativity
- Strong communication
- Trend awareness
- Commercial mindset
- Analytical thinking
- Proactivity
- Team collaboration
- Problem-solving
- Flexibility and adaptability
- Customer-oriented approach
Languages
Italian
Native/ Bilingual
Spanish
Native/ Bilingual
English
Full Professional
French
Limited
Chinese (Mandarin)
Limited
Timeline
City Visual Merchandising
LOUIS VUITTON
01.2023 - Current
Visual Merchandising Major Client Advisor
MONCLER
09.2022 - 12.2022
Visual Ambassador
GUCCI
10.2021 - 09.2022
Sales Advisor
GUCCI
06.2021 - 09.2022
Fashion Communication Internship
Showroom FourElements
02.2021 - 04.2021
Visual Merchandising and Senior Client Advisor
GUCCI
11.2016 - 09.2020
Product Manager & Researcher
NeoTec Biomedica srl
01.2010 - 10.2016
Master's Degree - Fashion Communication & PR
IED
Bachelor - Fashion & Industrial Design
University San Raffaele
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