Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
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Carlo Papa

Carlo Papa

Gainesville,FL

Summary

Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

Chick Fil A Archer Rd
Gainesville, F
07.2022 - Current
  • Recommended opportunities for growth and advancement to motivate employees.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Identified needs of customers promptly and efficiently.
  • Coached employees on interactions with customers to drive exceptional service.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Helped employees accomplish tasks during peak periods.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Maintained cleanliness and organization of work area.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Ensured compliance with health and safety regulations.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Team Member

Chick Fil A @ the Oaks Mall
Gainesville, FL
01.2020 - 04.2022
  • Operated cash registers to process payments from customers.
  • Provided customer service support to ensure satisfaction.
  • Resolved customer issues promptly in a professional manner.
  • Created detailed reports outlining project progress and results achieved.
  • Participated in training sessions for new employees when needed.
  • Collaborated with team members to maximize productivity and efficiency.
  • Answered phone calls regarding inquiries about products or services.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Looked for ways to go above and beyond job requirements.
  • Trained new team members using approved training materials and information.
  • Upheld high standards of productivity and quality in operations.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Addressed customer needs, responding to specific requests.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained positive working relationship with fellow staff and management.
  • Analyzed company's expenditures and developed financial models.

Education

High School Diploma -

F.W. Buchholz High School
Gainesville, FL
06-2021

Skills

  • Employee training
  • Task delegation
  • Process improvement
  • Customer service
  • Labor management
  • Health and safety
  • Conflict resolution
  • Quality assurance
  • Problem solving
  • Interpersonal skills
  • Handling customer complaints
  • Mentoring and coaching
  • Energetic and enthusiastic

Certification

  • ServSafe Certified

Affiliations

  • Plays volleyball for an adult league as a starter

References

References available upon request.

Timeline

Shift Manager

Chick Fil A Archer Rd
07.2022 - Current

Team Member

Chick Fil A @ the Oaks Mall
01.2020 - 04.2022

High School Diploma -

F.W. Buchholz High School

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