Carlo Simbulan
Somerville,MA
Summary
Skilled individual with a total of more than 5yrs of Customer Service in my country and 2yrs in the United States. Excellent customer service skills and proven ability to multitask in a fast-paced environment. Hardworking professional with proven relationship-building and time management skills.
Overview
8
8
years of professional experience
Work History
Wait Staff Member
KOWLOON RESTAURANT
Saugus, MA
09.2023 - 09.2024
- Know the basic food etiquette in serving food to provide the best customer service
- Possessed strong knowledge of food and beverage menu items, as well as an understanding of basic food safety and sanitation procedures
- Developed effective problem-solving skills, often resolving customer complaints in a timely and efficient manner.
- Successfully handled multiple tasks simultaneously while maintaining a friendly and professional demeanor
- Efficient in using the system, cash handling and demonstrate excellent communication skill in both one-on-one or on a large setting
Housekeeping Supervisor
THE ELIOT HOTEL
Boston, MA
08.2022 - 08.2023
- Assigning daily schedules and tasks for the housekeepers to ensure they complete any delegated duties
- Inspect the rooms, double check every corner and make sure that everything is all set before selling the room
- Offering a high quality customer service and provide a satisfactory experience
- Checking Supplies whenever and do inventory when supplies are low in level and arrange maintenance or repair schedule when needed
Front Desk Associate
NUAN FARM AND RESORT
Pampanga, Philippines
04.2019 - 06.2022
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
Front Desk Receptionist
QUEST HOTEL AND CONFERENCE CENTER
Clark Pampanga, PH
06.2016 - 02.2021
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Education
Bachelor of Arts - Communication, Events Management
University of The Assumption
Pampanga, Philippines04-2016
Skills
- Strong communication skills
- Adaptive and Flexible
- Problem solving skills
- Keen to details
- Team leader
- Collaboration and Teamwork
- Time management and organization
Timeline
Wait Staff Member
KOWLOON RESTAURANT
09.2023 - 09.2024
Housekeeping Supervisor
THE ELIOT HOTEL
08.2022 - 08.2023
Front Desk Associate
NUAN FARM AND RESORT
04.2019 - 06.2022
Front Desk Receptionist
QUEST HOTEL AND CONFERENCE CENTER
06.2016 - 02.2021
Bachelor of Arts - Communication, Events Management
University of The Assumption
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