Carlo Spicuzza
Dunnellon,FL
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Collex Specialty Painting
01.2003 - 06.2008
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- customer care first program.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Improved productivity while reducing staffing and operational costs by 10%.
Agency Owner
Allstate Insurance Co
04.1995 - 08.2002
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Approved staff hiring, termination, promotions and department transfers.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Conserved agency resources and minimized waste by accurately logging company property, supplies and equipment to avoid duplicative ordering.
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
- Created annual budgets and monthly expenditure reports for different offices and departments.
- Developed custom insurance solutions tailored to individual clients'' unique needs for increased satisfaction and loyalty.
- Tracked and evaluated financial performance in order to make proactive adjustments to business plans.
- Collaborated with underwriters to negotiate favorable terms on behalf of clients while maintaining sound risk management practices within agency portfolio.
Insurance Agency Owner
C&S INSURANCE SERVICES'
03.1987 - 05.1993
- Developed promotional plans and customer acquisition strategies and realized [15]% jump in new business.
- Managed budgets and resources effectively to maximize return on investment for organization.
- Assessed customer needs and developed individualized solutions to reach customer satisfaction.
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
- Oversaw daily operations, maintaining smooth workflow and meeting organizational objectives consistently.
- Managed direction of agency by administering, directing, and coordinating activities.
- Inspired staff through effective communication and leadership skills, fostering positive work culture.
- Assessed risks and implemented measures to mitigate potential negative impacts on agency performance.
- Oversaw day-to-day production and growth of agency, turning over more than $50000 per year through consistent supervision and dedicated partnerships.
- Demonstrated commitment to professional development by participating in relevant conferences or workshops, staying updated on industry best practices and incorporating them into agency''s operations.
- Coordinated training programs for staff members, enhancing their skills and capabilities in line with industry standards.
- Conducted regular reviews of internal policies, updating them as necessary to maintain compliance with regulations or address emerging trends.
- Resolved conflicts among staff members diplomatically, fostering a harmonious working environment conducive to productivity.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Approved staff hiring, termination, promotions and department transfers.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Detroit Community High School
Detroit, MIPOLICE RESERVE OFFICER - Law Enforcement
DETROIT POLICE RESERVE ACADEMY
Detroit, MISkills
- Staff Development
- Customer Service Management
- Decision-Making
- Staff Management
- Staff training/development
- Employee Scheduling
- Staff hiring
- Sales Tracking
- Sales Coaching
- Customer Service
- Goal Setting
- Customer Relations
- Customer Retention
Accomplishments
- Collaborated with team of 6 in the development of FALL LIFE PROMOTIONS.
- Supervised team of 6 staff members.
Certification
- PROPERTY & CASUALTY License - 20 YEARS
- LIFE & HEATH License - 20 YEARS'
- Licensed AGENT - 20 YEAR'S
- LICENSE IN STATE OF MICH AND FLORIDA 220
- CURRENT LICENSE STATUS FOR STATE OF FLORIDA IS INACTIVE DUE TO NO CARRIER APPOINTMENT.
Languages
Italian
Limited Working
English
Professional Working
Timeline
General Manager of Operations
Collex Specialty Painting
01.2003 - 06.2008
Agency Owner
Allstate Insurance Co
04.1995 - 08.2002
Insurance Agency Owner
C&S INSURANCE SERVICES'
03.1987 - 05.1993
High School Diploma -
Detroit Community High School
POLICE RESERVE OFFICER - Law Enforcement
DETROIT POLICE RESERVE ACADEMY
- PROPERTY & CASUALTY License - 20 YEARS
- LIFE & HEATH License - 20 YEARS'
- Licensed AGENT - 20 YEAR'S
- LICENSE IN STATE OF MICH AND FLORIDA 220
- CURRENT LICENSE STATUS FOR STATE OF FLORIDA IS INACTIVE DUE TO NO CARRIER APPOINTMENT.
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