CARLO SPICUZZA

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

ENROLEMENT AGENT FOR HUMANA OPEN ENROLLMENT FOR MEDIC CARE SEASON

• Explained features and advantages of HUMANA HEALTH MEDIC CARE products or services to promote sales.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Calculated quotes and educated potential clients on insurance options.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
• Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
• Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
• Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.

• Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
• Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
• Provided coverage option information to assist clients in protecting assets.