Carlo Williams

Key Responsibilities & Achievements

• Responded to residential and commercial properties impacted by fire and water damage, providing contents restoration and relocation services.
• Assessed damaged contents and accurately separated restorable and non-restorable items in accordance with company standards and customer authorization.
• Packed, wrapped, labeled, and transported household contents to secure warehouse storage pending customer relocation.

Electronics Handling

• Collected and transported electronics to the Electronics (ELE) department for evaluation.
• Ensured all electronics were properly tested, documented, and confirmed functional prior to return to customers.

TBC (To Be Cleaned) Services

• Retrieved customer-approved items for cleaning, including fabrics, electronics, and household contents.
• Performed on-site and warehouse-based cleaning services and returned items in restored condition.

Inventory & Warehouse Operations

• Inspected, scanned, and loaded contents at job sites prior to transport.
• Scanned items upon warehouse intake and stored contents in secured vaults.
• Maintained accurate inventory records through systematic scanning and documentation.

Non-Restorable & Disposal Management

• Identified contents deemed beyond repair due to damage.
• Ensured disposal of non-restorable items occurred only with proper customer authorization.

Content Manipulation & Relocation

• Safely relocated household contents within properties or to alternate locations, including PODs, homes, and multi-room or full apartment moves.

Total Loss Inventory & Documentation

• Conducted total loss inventories for severely damaged properties.
• Documented destroyed contents using the 3.0 inventory app, including clothing, bedding, footwear, and accessories.
• Captured detailed photos and recorded item descriptions, brands, quantities, and conditions for insurance claims.

Damage Prevention & Documentation

• Photographed work areas before and during packing to document conditions.
• Labeled all packed items with job name, job number, room origin, and item condition.
• Captured 360-degree images of pre-existing damages and communicated findings to customers to prevent false claims.

Scanning, Tagging & Equipment Tracking

• Scanned contents during loading, transport, storage, and delivery phases.
• Tracked equipment usage (pads, blankets, boxes, etc.) using tags with date, time, and handler initials.
• Ensured barcode visibility to prevent loss or misplacement.

Organization & Supply Management

• Maintained organized inventory of supplies, including packing materials, labels, protective wraps, and disposal materials.
• Ensured readiness and availability of all job-site materials.

Customer Service

• Represented First Team professionally on-site, maintaining a courteous and respectful demeanor.
• Addressed customer questions and concerns while prioritizing satisfaction and care of personal belongings.

Administrative Duties

• Completed tracking sheets and obtained required customer signatures.
• Explained warranty coverage, including 30-day fabric warranties and 90-day electronics warranties.
• Collected Customer Satisfaction (COS) forms upon job completion.