Carlo Zaid Torres
Kyle,TX
Summary
Experienced General Manager with a passion for people development and team growth. Successfully led two restaurant openings and promoted 8 individuals into leadership positions within 3 years. Specialized in empowering teams to become skilled problem solvers. Associate's degree in culinary arts and involvement in menu development. Committed to transforming lives and achieving meaningful results. Eager to take on the challenge of a District Manager role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager 2 / Floating General Manager
Chi'lantro BBQ
Austin, Texas
04.2023 - Current
- Mentoring newly hired General Managers (GMs) and completing their Apprentice training
- Established a solid foundation for the new GMs. Ensuring they have a thorough understanding of the company's vision, mission, values, and goals. Familiarize them with the organizational structure, policies, and procedures.
- Acting General Manger of Burnet location
General Manager
Chilantro BBQ - Burnet, Domain, Parmer, Brodie
Austin, Tx
08.2018 - 04.2023
- Hired, fired and promoted based on company's core values and core focus, prioritizing individuals who align with our mission, vision and culture.
- Delivered exceptional customer experiences through hands-on leadership of associates and managers. Average CER on tattle was 4.5 out of 5
- Accountable for the profit and loss of the restaurant. Maintained company's labor budget goal. Labor was kept at an average of 20.8%(Brodie)
- Conducted comprehensive onboarding and orientation sessions for numerous external upper management hires (, emphasizing organizational culture and EOS (Entrepreneurial Operating System) principles.
- Achieved a successful grand opening of the Parmer location, ensuring a smooth and impactful launch of the new restaurant.
- Promoted one General Manager. (Parmer)
- Promoted three Apprentice in training. (Parmer)
- Promoted two Shift leads. (Parmer)
- Accomplished a highly successful launch of the new Brodie location, delivering a seamless and memorable opening for the restaurant. Worked with Director of training on NROS which Brodie was the first location to use.
- Created a system of operations for the second make line, which improved our accuracy score significantly in our internal review system (tattle) - Accuracy score was consistently 98%
- Promoted one Assistant General Manager (Brodie)
- Promoted two shift leads (Brodie)
Kitchen Manager / Apprentice
Chi'lantro BBQ - Commissary / Burnet
Austin, TX
08.2015 - 07.2018
- Ensured food quality and "BOH" cleanliness was at high standards by leading with example and holding our team accountable.
- Was responsible for scheduling and directing staff in daily assignments, to maximize productivity.
- Coached crew members in cooking techniques, safety standards and performance strategies.
- Contributed to successful shift management by assisting with inventory management and food ordering as well as team scheduling and work assignments.
- Assisted in creating and costing out new menu items and LTO's. Involved in the implementation of said items with training and verifying successful roll outs.
Crew Member / Shift Lead (food Truck)
Chi'lantro BBQ
Austin, Texas
07.2010 - 07.2012
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations. (sporks)
- Optimized small workspace to maximize utility of sometimes cramped food truck working area.
- Utilized culinary experience to create creative, delicious specials.
Education
High School Diploma -
Rivera High school
2009
Associate of Arts -
Le Cordon Bleu College of Culinary Arts in Austin
2011
Skills
- Leadership
- Communication
- Operational Excellence
- Adaptability
- Problem solving
- Conflict resolution
- Emotional Intelligence
- Empowerment
- Continuous learning
Certification
- Texas Food Safety Manager Certification Examination
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
- Can provide references upon request
Timeline
General Manager 2 / Floating General Manager
Chi'lantro BBQ
04.2023 - Current
General Manager
Chilantro BBQ - Burnet, Domain, Parmer, Brodie
08.2018 - 04.2023
Kitchen Manager / Apprentice
Chi'lantro BBQ - Commissary / Burnet
08.2015 - 07.2018
Crew Member / Shift Lead (food Truck)
Chi'lantro BBQ
07.2010 - 07.2012
High School Diploma -
Rivera High school
Associate of Arts -
Le Cordon Bleu College of Culinary Arts in Austin
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