De'Jah Scroggins
Dallas ,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Server
Twin Peaks Restaurants
Dallas, TX
08.2023 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
Customer Service Representative
TX DOT
Dallas, TX
03.2023 - 08.2023
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative
State Farm
Dallas , TX
05.2022 - 02.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cashier
Candies
Dallas, TX
08.2021 - 04.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate of Science - Medical Laboratory Technology
Dallas Community College
Mesquite Skills
- Table Bussing
- Food Inspection
- Guest Engagement
- Complaint Resolution
- Data Collection
- Inbound and Outbound Calling
- Call Management
- Customer Education
- Client Relations
- Computer Proficiency
- Microsoft Office Expertise
References
References available upon request.
Timeline
Server
Twin Peaks Restaurants
08.2023 - Current
Customer Service Representative
TX DOT
03.2023 - 08.2023
Customer Service Representative
State Farm
05.2022 - 02.2023
Cashier
Candies
08.2021 - 04.2022
Associate of Science - Medical Laboratory Technology
Dallas Community College