Carlon K. Turner
Summary
Experienced risk assessment with robust background in executive protection, adept at ensuring safety and security of high-profile clients. Demonstrated ability to manage complex security operations and mitigate potential threats with precision. Proven track record in risk assessment and crisis management.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Executive Protection Agent
United States Small Business Administration
07.2021 - Current
- Serves as a Protective Service Detail member, providing personal and executive protection for the United States Small Business Admin (USSBA), or others designated by the United States Small Business Administration, often on short notice, that involves high-level liaison with domestic and foreign law enforcement officials, and coordination with the, U.S
- Secret Service, and U.S
- State Department
- Authorized to carry concealed firearm
- The incumbent travels in support of or with the Administrator to provide personal protection, by force of arms, if necessary, against threats upon his/her person
- Coordinates activities with external organizations (e.g., Secret Service, State Department, Foreign Embassies, etc.) in preparation for foreign trips
- Carries all issued duty equipment (i.e., electronic communications, weapon, travel kit, etc.) while on official assignments
- During domestic trips or at major events, functions as the logistics/operations coordinator, with primary responsibility for identifying, planning, and coordinating manpower, equipment, vehicle, and other operational requirements
- Coordinates motorcade operations, which may be performed under exigent circumstances in the course of assigned protection duties
- Required to adapt to frequently changing environments and unrelated events that require quick response to ensure the protection and safety of the USSBA and provide personal protection, by force of arms, if necessary, against threats upon his/her persons
- Maintains close proximity to the SBA at place of work, during travel, and in places he/she may occupy or visit; when required, interviews abusive, threatening, or mentally ill persons seeking admittance to protected areas, determining in each case if they constitute a protection threat; and independently takes authoritative and immediate action in emergency situations, drawing on extensive training and experience and uses whatever force is necessary to quell a disturbance and shroud the USSBA from assault; and provides written reports concerning unusual incidents or occurrences while on duty
- Conducts site advance preparedness for USSBA or others designated by the United States Small Business Administration
- Evaluates proposed sites and facilities to identify environmental factors and physical conditions posing direct or indirect potential hazards to the USSBA; selects appropriate protective methods; and monitors the installation of mechanical and electronic detection devices, controls, guard stations, check points, and other facilities necessary to ensure the safety of USSBA
- Coordinates with local law enforcement agencies and addresses protocol issues when conflicts arise; addresses problematic and large-scale arrival ceremonies and prepares and executes contingency plans and alternate security plans for various locations where USSBA must be moved
- Conducts administrative security investigations involving the potential for release of sensitive, classified matters involving the United States Small Business Administration
- These investigations can involve United States Small Business Administration federal employees, United States Small Business Administration contractor employees, high ranking government officials, employees from other agencies, citizens, and foreign nationals
- Conducts, coordinates and provides analysis for complex criminal/protective intelligence investigations, including joint task force investigations involving numerous investigators and jurisdictions of other federal, state and local law enforcement departments or agencies
- Continually cultivates relationships with Department of Justice United States Attorney Offices and State Attorney Offices and other federal, state, or local law enforcement agencies or departments to secure the sharing of information
- Conducts and assists in investigations of threats against USSBA and coordinates interviews of witnesses and victims to determine the reliability and credibility of information and statements provided
- Receives classified materials and controlled unclassified information from across the government, reviews as appropriate for security impacts, and ensures proper handling, distribution and storage
- Reviews, analyzes, researches, and develops investigative and protective service policies and directives; reviews and implements operational program policies and procedures
- Incumbent employs the 'use of force' paradigm, i.e., using the appropriate degree of force up to and including deadly force, to stop the action of an aggressor
- Participates in special projects involving the development, modification or enhancement of protective plans, policies and standard procedures (e.g., procedures for handling 'impromptu' stops; evacuation policies, etc.)
Actionet/Team Lead
U.S. Department of Housing & Urban Development
01.2004 - 09.2020
- Provided quality leadership and mentoring to the call center staff in customer protocol and call center operation procedures
- Mentored and trained new employees
- Assisted call center staff in the coordination of resources to resolve customer inquiries effectively
- Liaised between management and call center staff in operation procedures
- Assisted call center staff in troubleshooting inquiries
- Distribute customer tickets to appropriate staff according to TAC Standard Operating Policies and Procedures
- Assisted customers and clients with ticket escalation alters and follow-up of resolution
- Notify supervisors, management, and customer of unusual activities through alert notifications
- Assisted staff in maintaining and learning security and customer protocols
- Assisted staff with program or business area issues and requests
- Maintained the integrity and confidentiality of privileged information
- Train staff of call center procedures and new regulations of call center activities, with other members of the TAC team as assigned
- Provided on-the-job training and mentoring of new employees
- Performed other duties as assigned
Security Guard
Masjid Muhammad
10.2018 - 03.2020
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Floor Manager Supervisor
Sheehy Honda
02.2003 - 10.2003
- Responsible for the marketing and selling new and used cars
- Maintained a weekly telemarketing list of old and new clients, placing 50-75 calls a day
- Generated monthly revenue of around $385,000 in new and used car sales
- Daily contact with clients, other sales consultants, and all departments
Business Indirect Account Executive (BIAE)
Sprint PCS
12.2000 - 08.2002
- Acquired, managed and maintained all small business accounts
- Responsible for sales activity of their respective sales representatives
- Provided training, guidance, and counseling of over 150 outside sales employees
- Prepared contracts; negotiating terms and conditions
- Generated monthly revenue of $20,000
- Created PowerPoint presentations to outside vendors and small businesses
- Daily interaction with clients and sales representatives
Location Manager
Budget Rent-A-Car
02.1995 - 12.2000
- Responsible for overall interviewing process of perspective employees
- Directly responsible for hiring and training all new hires
- Rented company cars through the use of the Superdos program
- Created and maintained weekly schedules for employees
- Sold incentives on rental cars to customers
- Generated monthly revenue of $90,000
- Worked daily with all departments to ensure an efficient operation
Education
Some College (No Degree) - Criminology
University of District of Columbia
Washington, DCSkills
- Construction
- Building
- Installation of Systems
- Technical Repair and Installation
- Microsoft Office Suite
- Internet
- Extremely Proficient in Troubleshooting
- Self-defense techniques
- Route planning
- Safety oversight
- Security camera monitoring
Security Clearance
SF50- Top Secret
Certification
A+ Certification
Network+ Certification
Accosted Security Training (Arrest Authority & Firearms)
American Red Cross (CPR/AED & Standard First Aid)
MEB (Expandable Baton)
Timeline
Executive Protection Agent
United States Small Business Administration
07.2021 - Current
Security Guard
Masjid Muhammad
10.2018 - 03.2020
Actionet/Team Lead
U.S. Department of Housing & Urban Development
01.2004 - 09.2020
Floor Manager Supervisor
Sheehy Honda
02.2003 - 10.2003
Business Indirect Account Executive (BIAE)
Sprint PCS
12.2000 - 08.2002
Location Manager
Budget Rent-A-Car
02.1995 - 12.2000
Some College (No Degree) - Criminology
University of District of Columbia
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