Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlon Taylor

Columbus,GA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

Detention Center Officer

Corecivic Inc.
06.2023 - Current
  • Enhanced security measures by conducting regular cell checks and monitoring detainee activity.
  • Reduced incidents of violence by implementing conflict resolution strategies and maintaining a safe environment within the detention center.
  • Maintained accurate records for all detainees, ensuring timely updates and proper documentation of incidents.
  • Collaborated with fellow officers to develop effective strategies for managing challenging situations and maintaining order.
  • Participated in ongoing training opportunities to stay current on best practices in correctional management and safety procedures.
  • Communicated effectively with detainees from diverse backgrounds, fostering mutual respect while upholding authority as an officer.
  • Managed escalation scenarios calmly and professionally, utilizing de-escalation techniques when necessary to maintain overall safety within the facility.
  • Developed strong relationships with fellow officers through clear communication and teamwork, promoting a collaborative work environment.
  • Ensured compliance with all federal, state, and local regulations regarding detainee treatment and overall facility management.
  • Regularly conducted security and sanitation checks.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Responded promptly to emergency situations and provided medical aid.
  • Attended to feeding, housing, and physical well-being of inmates.
  • Provided counseling and guidance to inmates to boost wellbeing.
  • Made rounds at specified intervals and conducted head counts and roll calls.

Alarm Dispatcher

Censignal
01.2022 - 06.2023
  • Improved communication between emergency responders and the public by efficiently dispatching alarms and relaying critical information.
  • Enhanced response times by prioritizing emergency calls and accurately routing them to appropriate agencies.
  • Streamlined alarm monitoring processes for increased efficiency and accuracy in identifying emergencies.
  • Maintained accurate records of alarm incidents, ensuring all necessary information was documented for review and analysis.
  • Provided exceptional customer service by calmly addressing concerns from callers during stressful situations.
  • Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.
  • Assisted in training new employees on alarm dispatch procedures, contributing to a knowledgeable and prepared workforce.
  • Updated knowledge of local geography and street layouts to ensure efficient routing of emergency personnel during incidents.
  • Managed multiple phone lines simultaneously while maintaining composure under pressure, ensuring consistent performance during peak periods.
  • Developed strong relationships with local authorities through clear communication and cooperation during emergencies.
  • Watched both live and recorded video surveillance footage.

Escalations Manager

Duke Energy
01.2020 - 12.2022
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly.
  • Streamlined escalation processes for quicker issue resolution and improved customer experience.
  • Collaborated with cross-functional teams to develop strategies for reducing escalations and improving overall support quality.
  • Implemented new training programs to equip team members with skills necessary for handling challenging situations effectively.
  • Provided guidance to team members in resolving high-stakes customer concerns, ensuring timely and appropriate solutions were provided.
  • Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
  • Fostered a culture of continuous improvement within the escalations team by conducting regular reviews and providing constructive feedback on individual performances.
  • Balanced competing priorities while managing multiple escalated cases simultaneously, ensuring each received prompt attention without compromising service quality elsewhere.
  • Demonstrated a consistent track record of success in managing challenging customer situations, resulting in increased trust and loyalty from both customers and colleagues.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.

Senior Correctional Officer

Muscogee County Prison
01.2016 - 12.2020
  • Enhanced inmate rehabilitation by implementing evidence-based programming and support services.
  • Reduced instances of inmate misconduct by enforcing strict adherence to facility rules and regulations.
  • Maintained safety and security within the correctional facility through diligent monitoring and supervision of inmates.
  • Collaborated with multidisciplinary teams to develop individualized treatment plans for inmates, promoting successful reintegration into society.
  • Conducted thorough searches for contraband, preventing potential threats to the safety of staff and inmates.
  • Mentored junior correctional officers, sharing best practices in effective inmate management strategies.
  • Led training programs for newly hired correctional officers, emphasizing safety protocols and proper use of restraint equipment.
  • Performed routine inspections of housing units, identifying maintenance issues for prompt resolution by facilities personnel.
  • Managed inmate work assignments, ensuring productive utilization of labor resources within the correctional facility.
  • Conducted investigations into alleged incidents of inmate misconduct, gathering evidence to inform disciplinary decisions made by administrative staff.
  • Responded swiftly to medical emergencies within the institution, providing first aid care while awaiting professional assistance when necessary.
  • Promoted a culture of inclusivity by treating all staff, inmates, and visitors with dignity and respect, regardless of race, religion, or gender identity.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Assisted in intake and release of inmates.
  • Administered drug tests to inmates.

Returns Cashier

Kmart, Sears Holding
01.2016 - 12.2016
  • Enhanced customer satisfaction by promptly and accurately processing returned items.
  • Streamlined returns process for increased efficiency and reduced wait times.
  • Collaborated with management to develop and implement effective return policies.
  • Maintained accurate records of all returned merchandise, ensuring proper documentation and inventory control.
  • Resolved customer disputes regarding returns, negotiating fair resolutions while adhering to company policies.
  • Trained new employees on returns procedures, contributing to a knowledgeable and efficient team.
  • Reduced shrinkage by closely monitoring returns area for theft or misuse of store credit.
  • Maintained a clean and organized workspace, promoting a professional appearance within the returns department.
  • Supported coworkers in other areas of the store when needed, demonstrating teamwork and flexibility in job duties.
  • Balanced cash drawer at the end of each shift, ensuring accuracy in financial transactions.
  • Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each week with fresh merchandise.

Head Cashier

Lowes Home Improvement Stores
01.2013 - 11.2015
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Contributed to store promotions by informing customers of available discounts or special offers at checkout.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained stock to meet expected customer demand.

Education

Certified Customer Service Rep - Business Communications

Columbus Technical College
Columbus, GA
05.2006

High School Diploma -

Carver High School
Columbus, GA
06.2001

Skills

  • Teamwork Abilities
  • Self-defense Techniques
  • Crisis Management
  • Physical Restraint
  • Ethical Conduct
  • Attention to Detail
  • Policy Enforcement
  • First Aid and CPR
  • De-escalation Techniques
  • Key Control
  • Critical Thinking
  • Report Preparation

Timeline

Detention Center Officer

Corecivic Inc.
06.2023 - Current

Alarm Dispatcher

Censignal
01.2022 - 06.2023

Escalations Manager

Duke Energy
01.2020 - 12.2022

Senior Correctional Officer

Muscogee County Prison
01.2016 - 12.2020

Returns Cashier

Kmart, Sears Holding
01.2016 - 12.2016

Head Cashier

Lowes Home Improvement Stores
01.2013 - 11.2015

Certified Customer Service Rep - Business Communications

Columbus Technical College

High School Diploma -

Carver High School

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Carlon Taylor