Carlos A. Calderon
North Miami Beach,FL
Summary
Seeking a position in the hospitality industry where I can use my extensive knowledge and abilities to contribute to an overall pleasant guest experience to increase hotel reputation
Overview
17
17
years of professional experience
Work History
Purchasing Supervisor
Faena Hotel Miami Beach
Miami Beach, FL
02.2021 - 10.2024
- Coordinated purchasing activities with other departments to ensure timely delivery of goods and services.
- Provided guidance and support to staff members involved in the purchasing process within their departmental responsibilities.
- Collaborated closely with accounting personnel during invoice processing activities ensuring proper documentation is provided before payments are processed.
- Conducted regular inventory audits to prevent stock shortages or excess.
- Monitored and maintained accurate receiving records for all incoming shipments.
- Ensured that all items received were accurately counted, weighed and inspected for quality.
- Supervised inventory counts and cycle counts, ensuring accuracy at all times.
- Maintained communication with other departments regarding status of incoming shipments.
- Managed the return process for damaged or incorrect items, including arranging for pick-up or replacement shipment from suppliers.
- Utilized computer software programs such as Microsoft Excel to track inventory levels.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Prepared packages for shipping and determined most economical shipping methods.
Beverage Receiving Clerk
Trump National Doral
03.2019 - 02.2021
- Purchase and maintain food,beverage and storeroom par levels for all outlets of the hotel while staying within budget limits
- Submit final daily and monthly beverage and F&B cost reports to department heads
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Updated inventory records to reflect new stock levels.
- Performed daily cycle counts to ensure accuracy of inventory records.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Maintained a clean and safe work area in compliance with OSHA standards.
- Maintained accurate records of incoming deliveries according to established procedures.
Front Desk/Concierge
Pelican Hotel
01.2017 - 06.2019
- Answer and redirect calls to proper extensions
- Make reservations or modify reservations via Opera
- Organize and maintain files and records up to date
- Create and maintain updated documents and spreadsheets
- Communicate guest requests to housekeeping department
- Assist guests with luggage entering and departing the hotel
- Assist guests with tours, excursions or any other arrangement needed during the guest's stay
Loss Prevention Officer
Royal Palm South Beach
01.2019 - 03.2019
- Ensure completion of all reports related to incidents occurring on property
- Respond to emergency situations according to standard operating procedures
- Conduct investigations & interviews regarding theft or lost items, noise complaints, assaults, injury & illnesses
- Complete incident reports in accordance with standard operating procedures
- Identify & resolve all safety hazards, fire code violations, & enforce OSHA compliance
- Adhere to & enforce all company policies, procedures, and service standards
Concierge
Epic Hotel
09.2014 - 12.2016
- Serves as the guest's liaison for both hotel and non-hotel services
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations for guests in all facets of the hospitality industry: restaurants, car rentals, entertainment, shows/plays etc
- Assists the guest with inquiries concerning hotel or off-premises attractions, facilities, service, or activities
- Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Maintain follow-up log for communication between Concierges
- Provide customers with exceptional service that defines the modern hospitality experience
- Maintain log of all received guest packages
- Assure that they are logged into the system and stored in appropriate compartment
Club Attendant
Epic 29
08.2013 - 09.2014
- Maintain cleanliness and presentation of Epic 29 club lounge
- Ensure all needed supplies for club lounge efficiency were in stock
- Maintaining supply log, ordering, storing, and organizing food, liquor, and guest amenities
- Address all guests in Epic 29 by serving drinks, food, and any special requests
- Assist concierges with check-ins and other duties
Purchasing Clerk
Mandarin Oriental Miami
02.2010 - 04.2013
- Placing beverage and liquor orders for all hotel departments via phone and online
- Contact vendors to negotiate pricing on required inventory needed for all departments and special banquet events occurring on property
- Receiving, storing, and maintaining par levels of beverage and liquor products for all hotel departments
- Delivering liquor and beverage requisitions on a daily and weekly basis to all departments
- Account bottle for bottle, item for item
Lead Steward/Restaurant Clerk
10.2008 - 02.2010
- Delegate orders and tasks set by the Chef to other stewards
- Ordered and kept inventory levels of chemicals, utensils, equipment, etc
- As Restaurant Clerk, ordered, received, stored and kept inventory for all fresh food products for restaurant
- Assisted chefs and cooks with prep work for the restaurant
Housekeeping Coordinator
Radisson Martinique
08.2007 - 09.2008
- Direct and assuring the completion of all housekeeping tasks
- Assign and sell rooms to room attendants
- Answering phones for all in-house and vendor inquiries
- Assign houseman worksheets with daily general clean rooms
- Respond to guest request in a timely fashion
- Resolves complaints and inquiries concerning service and facilities
- Train all new housekeeping employees
Education
SUNY College of technology at Delhi - Hotel/ Resort Management
SUNY College of technology at Delhi
Delhi, NY01.1999
NYC High School Diploma -
City-As-School
Long Island City, NY01.1997
Skills
- Opera
- Epitome
- Word
- Excel
- Power Point
- EYVO
- BirchStreet
- MS Shift
- Shipping and receiving
- Stock control
- Computer Skills
- Inspection and Quality Control
- Shipment Tracking
- Inventory Management
- Heavy Lifting
- Effective Communication
- Pallet jack use
- Customer Service
- Reservation coordination
- Guest Relations
- Transportation Coordination
- Guest Services
- Strong interpersonal skills
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Purchasing Supervisor
Faena Hotel Miami Beach
02.2021 - 10.2024
Beverage Receiving Clerk
Trump National Doral
03.2019 - 02.2021
Loss Prevention Officer
Royal Palm South Beach
01.2019 - 03.2019
Front Desk/Concierge
Pelican Hotel
01.2017 - 06.2019
Concierge
Epic Hotel
09.2014 - 12.2016
Club Attendant
Epic 29
08.2013 - 09.2014
Purchasing Clerk
Mandarin Oriental Miami
02.2010 - 04.2013
Lead Steward/Restaurant Clerk
10.2008 - 02.2010
Housekeeping Coordinator
Radisson Martinique
08.2007 - 09.2008
SUNY College of technology at Delhi - Hotel/ Resort Management
SUNY College of technology at Delhi
NYC High School Diploma -
City-As-School
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