Carlos Acevedo
Belton,TX
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of military vehicle parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Overview
21
21
years of professional experience
1
1
Certification
Work History
City Carrier
USPS
10.2018 - 07.2024
- Planned and cased mail in sequence of delivery for designated route.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
- Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
- Balanced workload effectively during periods of staff shortages or increased demand due to seasonal fluctuations in mail volume.
- Assisted customers with inquiries and resolved issues promptly, fostering positive relationships within the community.
- Handled customer complaints professionally, working towards resolution and maintaining a high level of service quality.
Equipment Records/Parts Specialist
United States Army
07.2003 - 06.2024
- Issued parts to technicians to complete customers' repairs.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
Education
Bachelor of Arts - Phychology
Post University
Waterbury, CT12.2024
Skills
Warehouse Operations
Shipping and receiving
Technical knowledge
Returns processing
Customer Service
Supply orders
Self Motivation
Adaptability and Flexibility
Reliability
Teamwork and Collaboration
Certification
Automated Logistics Specialist
Technicalqualifications
First Responder Course
Timeline
City Carrier
USPS
10.2018 - 07.2024
Equipment Records/Parts Specialist
United States Army
07.2003 - 06.2024
Automated Logistics Specialist
Bachelor of Arts - Phychology
Post University
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