Carlos Acosta

• Slowly building a small business I am the owner operator of now fully fledge Mobile Automotive detailing business. Using all the customer service and leadership training I am growing stronger each year and now taking on mentorship for other detailers to learn and catapult there own businesses to higher levels and in a shorter amount of time.
• Establishing systems and that provides instruction to mentee's who are struggling with direction and structure in their Mobile Detailing business while including leadership/customer service skills that I have learned in my previous corporate positions.
• Completing full and transformative services for the restoration and maintenance of the automotive clear coat of a vehicle and in some cases the matte finish of vehicles that where either purchased from the manufacturer that way and or customized that way.
• I provide a series of email newsletters to my clients and anyone registering with me through my website. I try and have a constant communication with the subscribers to bring them a wealth of my professional knowledge that will help them be more informed with new maintenance techniques and or new technology in the industry.
• I am also a certified mobile detailer that is registered with the international Gyeon Quartz mobile detailing product company. I continue to contribute to the brand as well as my company through the many social media channels that pertain to my job such as Instagram and Youtube.
• Designing and authoring a comprehensive training curriculum, "Integrating AI into your business," to educate new industry professionals on a topic of applied expertise.

• Provide leadership for teams ranging from 5 agents to over 13 agents at any given time.
• Training and onboarding of new or agents cross training using power point to go through clinic specifics for my current team.
• Improve agent soft and hard skills to ensure agents optimal performance when assisting patients using metrics logged into Excel as well as agent recordings used for training purposes.
• Establish a communication with clinic leadership as well as scheduling leadership to ensure our agents are using everything available to provide the right care
• Leading University hospital providing world-class healthcare to people of all walks of life.

• Utilization of programming and data query software to assist with go lives, employee training and epic pre-certification.
• Use of TOAD query software to generate reports of employees training, certifications and refresher courses needing for day-to-day functions using Epic all throughout the health system.
• Establish webinars to teach new hires or new departments distinctions in epic software built specifically to that hospital practice.
• Act as proctor for Epic proficiency and certification throughout all practices with in the Kaiser Health system.
• Non-profit organization training center providing an ongoing effort to keep its employees up to date with healthcare software.

• Frontline assistance for patients needing to schedule appointments, communicate with providers and or refill medications. Lead projects to improve department standards.
• Establish projects for department enhancement using feedback from patients in forms of after visit surveys and health portal Q&A.
• Optimize patient experience for new and existing patients guiding them through the healthcare portals, patient to provider communication as well as provide vetted instructions for pre operative services.
• Improve agent bilingual training by providing immediate feed back of ongoing training in conjunction with Quality Assurance Coaches ultimately changing the structure of the new employee training class.
• One of the leading medical centers in the greater Los Angeles area providing tertiary care for patients.

• Act as the lead financial officer for student enrollment and funding.
• Assist students in properly filing for student government aid programs through lenders averaging anywhere from $5000 to $15,000 subsidized and un-subsidized loans.
• Excelled in finding the right government program for a student based off of their family income and contribution.
• Finalize financial applications and award students with loan payouts of quarterly amounts totaling in over $100,000 dollars a month in student accounts.
• Leading online university providing curriculum to students all across the US in fields such as healthcare, Cyber Security, Law and Pharmacology.

• Assigned to the 3 top lawyers in the firm I assisted in various areas of the cases using much of the description below but not limited to.

1. -Legal Research and Analysis:

• Proficient in conducting thorough legal research using various databases and resources.
• Skilled in analyzing case law, statutes, regulations, and legal precedents to support legal arguments and strategies.
• Experienced in summarizing and synthesizing complex legal information for use in briefs, memos, and legal opinions.

2. -Document Preparation and Management:

• Demonstrated expertise in drafting legal documents, including pleadings, contracts, and agreements.
• Knowledgeable in formatting and proofreading legal documents to ensure accuracy and compliance with legal requirements.
• Proficient in organizing and maintaining physical and electronic document databases, ensuring efficient retrieval and confidentiality.

3. -Case Management and Support:

• Strong ability to assist attorneys in case management, including scheduling, maintaining calendars, and monitoring deadlines.
• Skilled in preparing case files, organizing exhibits, and coordinating with external parties for depositions, hearings, and trials.
• Experienced in conducting factual investigations and gathering relevant evidence to support legal strategies.

4. -Communication and Collaboration:

• Excellent written and verbal communication skills, with the ability to effectively communicate with clients, attorneys, and external stakeholders.
• Demonstrated ability to draft and edit correspondence, memos, and legal briefs.
• Strong interpersonal skills, enabling collaboration within legal teams and the ability to build relationships with clients and external contacts.

5. -Legal Software and Technology:

• Proficient in using legal software, such as document management systems, e-discovery tools, and case management software.
• Familiarity with legal research platforms, such as LexisNexis.
• Ability to adapt to new technologies and stay updated with advancements in legal software and tools.

6. -Legal Ethics and Professionalism:

• In-depth knowledge of legal ethics, confidentiality, and professional responsibility.
• Committed to maintaining the highest standards of professionalism and integrity in all legal work.
• Familiarity with legal regulations and requirements governing the paralegal profession.