Carlos A. Gomez
Los Angeles,CA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
Work History
Articulator
Nuvia Labs
Fullerton, CA
07.2025 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
Lead Dispatcher
Waste Resource Technologies
07.2019 - Current
- Assign loads to drivers based on designated routes and driver locations.
- Dispatch drivers to calls as they are received, utilizing information on customer needs.
- Create and maximize capacity by ensuring productive use of all assets, equipment, and drivers.
- Handle incoming calls, e-mails, and customer issues.
- Manage requests in a timely manner and initiate outbound calls to customers as needed.
- Gather and maintain route sheet documentation, route completions, and driver locations.
- Report and document driver performance issues, concerns, or disputes to appropriate management.
- Communicate with maintenance shop personnel and serve as an emergency point of contact.
- Follow all required safety policies and procedures.
- Crossed trained for Recycling Coordinator
Corporate Trust Specialist
US Bank N.A.
Los Angeles, CA
09.2015 - 08.2018
- Uniform Commercial Code (UCC) processing following accordance with written legally mandated procedures
- Complete statement generation from bond accounting systems / trust accounting systems
- Interact with specialized units and follow risk management procedures
- Complete inbound and outbound audit confirmation requests
- Alternate to the Administrative Assistant AVP
Customer Service Representative
Citibank N.A.
Westchester, CA
03.2012 - 08.2015
- Provide account services to customers
- Prepare currency transaction reports
- Cross-sales of bank products
- Maintain cash drawer within prescribed cash limits and meet balancing requirements
- Participate in sales promotions and meet monthly sales goals
- In-training programs that expand job knowledge
- Automated Teller Machine Custodian
Sales and Service Specialist
Bank of America N.A.
Lynwood, CA
11.2008 - 09.2011
- Develop account plans, briefing memos and relationship review
- Supplement an understanding of competitors products and relating within the client
- Maintain client facing reviews of all treasury services used by assigned clients
- Identify product extensions and growth opportunities
- Leadership and junior administration duties
Education
HS Diploma -
Lynwood High School
Lynwood, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Organizational skills
Qualifications
- Bilingual/Biliterate: English and Spanish
- Over nine years experience working with National Associations
- Customer Service Satisfaction 100% scoring based on corporate analysis
Languages
Spanish
Native or Bilingual
Timeline
Articulator
Nuvia Labs
07.2025 - Current
Lead Dispatcher
Waste Resource Technologies
07.2019 - Current
Corporate Trust Specialist
US Bank N.A.
09.2015 - 08.2018
Customer Service Representative
Citibank N.A.
03.2012 - 08.2015
Sales and Service Specialist
Bank of America N.A.
11.2008 - 09.2011
HS Diploma -
Lynwood High School