Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
References
Timeline
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Carlos A. Hicks

Atlanta,GA

Summary

Dynamic transportation and operations leader with a proven track record at Penske Logistics, enhancing team performance by 50% and achieving a 68% improvement in safety scores. Skilled in Microsoft Office Suite and fostering collaboration, I excel in driving operational efficiency and developing high-performing teams.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Transportation Manager

PENSKE LOGISTICS
College Park, GA
01.2023 - Current
  • Managed transportation department to ensure compliance with Penske SOPs and FMCSA guidelines.
  • Enhanced site safety score by 68% through collaboration with leadership and enforcement of protocols.
  • Implemented new processes, achieving a 50% increase in overall team performance.
  • Recruited and retained drivers and staff to optimize operational efficiency.

Senior Operations Supervisor

PENSKE LOGISTICS
Houston, TX
09.2023 - 04.2024
  • Oversaw daily operations of transportation department, ensuring efficiency and customer satisfaction at Starbucks.
  • Managed team of supervisors to uphold high operational standards and accountability.
  • Developed performance reports for supervisors to track compliance with daily metrics.
  • Maintained fleet safety and ensured adherence to FMCSA guidelines.
  • Implemented customer relationship management process, improving delivery effectiveness.
  • Enforced compliance with Penske's and Starbucks' standard operating procedures within team.
  • Streamlined operations to enhance overall performance metrics.

Senior Operations Supervisor

PENSKE LOGISTICS
Memphis, TN
01.2023 - 08.2023
  • Managed warehouse operations for multiple customers in DCC automotive sector.
  • Supervised freight loading and unloading, ensuring 24/7 safety standards.
  • Recruited, trained, and retained talent, fostering an ‘All IN’ cooperative culture.
  • Led successful start-up for Land Rover-Memphis and Jaguar-Atlanta, including dock and team design.
  • Ensured adherence to Penske’s standard operating procedures to promote team accountability.

Operations Coordinator/Account Management Executive Team Manager

SHOPIFY
Ottawa, Canada
01.2021 - 12.2022
  • Coordinated day-to-day account management tasks, ensuring project completion success.
  • Collaborated with multi-functional teams to develop workflows for partner 3PL fulfillment centers.
  • Assisted engineers in developing new features for Fulfillment Management System.
  • Conducted compliance audits of fulfillment centers, focusing on SOPs and merchant requests.

Operations Manager, Customer Experience

SHOPIFY
Ottawa, Canada
01.2020 - 12.2021
  • Facilitated efficient order fulfillment by coordinating logistics among internal stakeholders, merchants, and external partners.
  • Integrated and trained partners on Shopify processes alongside Zendesk, FMS, and WMS systems.
  • Resolved operational challenges for merchants through prompt root-cause analysis and effective solutions.
  • Developed supporting documentation to expedite workflows and trained partners on established procedures.

Operations Manager, Contract

FEDEX SUPPLY CHAIN
Memphis, TN
01.2019 - 12.2019
  • Managed daily warehouse operations while evaluating and leading team performance.
  • Revamped processes, increasing picking rate by 50% through minimized travel time.
  • Enhanced communication and cooperation, resulting in improved team morale.
  • Investigated customer service issues and implemented effective solutions.

Senior Operations Manager

XPO LOGISTICS SUPPLY CHAIN
Memphis, TN
01.2013 - 12.2019
  • Managed 190 cross-departmental team members to ensure compliance with organizational policies in a complex facility.
  • Revamped processes, achieving $900K savings while operating within a $5.2M budget.
  • Recruited and developed high-quality talent by prioritizing member well-being and engagement.
  • Received Operations Leadership Award for exceptional performance during peak season.

Education

Paralegal Diploma -

Penn Foster College
Scranton, PA

Skills

  • Microsoft Office Suite
  • Time management
  • Salesforce CRM
  • ADP expertise
  • Zendesk support
  • Inventory management
  • Fleet operations
  • Regulatory compliance
  • Process improvement
  • Safety protocols
  • Team leadership
  • Operational efficiency
  • Budget management
  • Problem solving
  • Effective communication
  • Contract management
  • Staff development
  • Cost control
  • Vendor relations
  • Transportation regulations
  • Route planning
  • Dispatch operations

Accomplishments

  • Recognized for outstanding performance during peak season twice.
  • Recognized by the Vice President for the positive operational turnaround.
  • Coached, groomed, and developed several of my staff into stronger leaders.

Certification

  • Executive Management Certified
  • Six Sigma Green Belt Certified

References

References available upon request.

Timeline

Senior Operations Supervisor

PENSKE LOGISTICS
09.2023 - 04.2024

Transportation Manager

PENSKE LOGISTICS
01.2023 - Current

Senior Operations Supervisor

PENSKE LOGISTICS
01.2023 - 08.2023

Operations Coordinator/Account Management Executive Team Manager

SHOPIFY
01.2021 - 12.2022

Operations Manager, Customer Experience

SHOPIFY
01.2020 - 12.2021

Operations Manager, Contract

FEDEX SUPPLY CHAIN
01.2019 - 12.2019

Senior Operations Manager

XPO LOGISTICS SUPPLY CHAIN
01.2013 - 12.2019

Paralegal Diploma -

Penn Foster College

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Carlos A. Hicks