Carlos A. Hicks
Atlanta,GA
Summary
Dynamic transportation and operations leader with a proven track record at Penske Logistics, enhancing team performance by 50% and achieving a 68% improvement in safety scores. Skilled in Microsoft Office Suite and fostering collaboration, I excel in driving operational efficiency and developing high-performing teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transportation Manager
PENSKE LOGISTICS
College Park, GA
2023.01 - Current
- Managed transportation department to ensure compliance with Penske SOPs and FMCSA guidelines.
- Enhanced site safety score by 68% through collaboration with leadership and enforcement of protocols.
- Implemented new processes, achieving a 50% increase in overall team performance.
- Recruited and retained drivers and staff to optimize operational efficiency.
Senior Operations Supervisor
PENSKE LOGISTICS
Houston, TX
2023.09 - 2024.04
- Oversaw daily operations of transportation department, ensuring efficiency and customer satisfaction at Starbucks.
- Managed team of supervisors to uphold high operational standards and accountability.
- Developed performance reports for supervisors to track compliance with daily metrics.
- Maintained fleet safety and ensured adherence to FMCSA guidelines.
- Implemented customer relationship management process, improving delivery effectiveness.
- Enforced compliance with Penske's and Starbucks' standard operating procedures within team.
- Streamlined operations to enhance overall performance metrics.
Senior Operations Supervisor
PENSKE LOGISTICS
Memphis, TN
2023.01 - 2023.08
- Managed warehouse operations for multiple customers in DCC automotive sector.
- Supervised freight loading and unloading, ensuring 24/7 safety standards.
- Recruited, trained, and retained talent, fostering an ‘All IN’ cooperative culture.
- Led successful start-up for Land Rover-Memphis and Jaguar-Atlanta, including dock and team design.
- Ensured adherence to Penske’s standard operating procedures to promote team accountability.
Operations Coordinator/Account Management Executive Team Manager
SHOPIFY
Ottawa, Canada
2021.01 - 2022.12
- Coordinated day-to-day account management tasks, ensuring project completion success.
- Collaborated with multi-functional teams to develop workflows for partner 3PL fulfillment centers.
- Assisted engineers in developing new features for Fulfillment Management System.
- Conducted compliance audits of fulfillment centers, focusing on SOPs and merchant requests.
Operations Manager, Customer Experience
SHOPIFY
Ottawa, Canada
2020.01 - 2021.12
- Facilitated efficient order fulfillment by coordinating logistics among internal stakeholders, merchants, and external partners.
- Integrated and trained partners on Shopify processes alongside Zendesk, FMS, and WMS systems.
- Resolved operational challenges for merchants through prompt root-cause analysis and effective solutions.
- Developed supporting documentation to expedite workflows and trained partners on established procedures.
Operations Manager, Contract
FEDEX SUPPLY CHAIN
Memphis, TN
2019.01 - 2019.12
- Managed daily warehouse operations while evaluating and leading team performance.
- Revamped processes, increasing picking rate by 50% through minimized travel time.
- Enhanced communication and cooperation, resulting in improved team morale.
- Investigated customer service issues and implemented effective solutions.
Senior Operations Manager
XPO LOGISTICS SUPPLY CHAIN
Memphis, TN
2013.01 - 2019.12
- Managed 190 cross-departmental team members to ensure compliance with organizational policies in a complex facility.
- Revamped processes, achieving $900K savings while operating within a $5.2M budget.
- Recruited and developed high-quality talent by prioritizing member well-being and engagement.
- Received Operations Leadership Award for exceptional performance during peak season.
Education
Paralegal Diploma -
Penn Foster College
Scranton, PASkills
- Microsoft Office Suite
- Time management
- Salesforce CRM
- ADP expertise
- Zendesk support
- Inventory management
- Fleet operations
- Regulatory compliance
- Process improvement
- Safety protocols
- Team leadership
- Operational efficiency
- Budget management
- Problem solving
- Effective communication
- Contract management
- Staff development
- Cost control
- Vendor relations
- Transportation regulations
- Route planning
- Dispatch operations
Accomplishments
- Recognized for outstanding performance during peak season twice.
- Recognized by the Vice President for the positive operational turnaround.
- Coached, groomed, and developed several of my staff into stronger leaders.
Certification
- Executive Management Certified
- Six Sigma Green Belt Certified
References
References available upon request.
Timeline
Senior Operations Supervisor
PENSKE LOGISTICS
2023.09 - 2024.04
Transportation Manager
PENSKE LOGISTICS
2023.01 - Current
Senior Operations Supervisor
PENSKE LOGISTICS
2023.01 - 2023.08
Operations Coordinator/Account Management Executive Team Manager
SHOPIFY
2021.01 - 2022.12
Operations Manager, Customer Experience
SHOPIFY
2020.01 - 2021.12
Operations Manager, Contract
FEDEX SUPPLY CHAIN
2019.01 - 2019.12
Senior Operations Manager
XPO LOGISTICS SUPPLY CHAIN
2013.01 - 2019.12
Paralegal Diploma -
Penn Foster College