Carlos Albujar
Bloomfield,NJ
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Employee Trainer
Foodtown
05.2023 - Current
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
Support Analyst
Le Cordon Bleu College of Culinary Arts
03.2022 - 03.2023
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Created user accounts and managed access control.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Served as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.
- Developed comprehensive documentation to facilitate knowledge sharing among team members.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units via Software.
- Participated in regular meetings with stakeholders to review progress on ongoing initiatives and discuss future priorities.
- Configured and distributed devices used daily by employees.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
Apple Certified Macintosh Technician
Tiendas iShop del Peru
08.2019 - 10.2021
- ACMT services, fixes, and repairs Macintosh desktops/laptops, iPhones, and servers
- Respond promptly to the costumers' requests by resolving their issues
- Technicians analyze and perform repairs related to Mac systems, operating issues, and their peripherals
- They install, configure, and fix macOS and interact with their users and guide them on queries and issues related to hardware and software
- Professionals configure, install, and maintain Mac systems, their peripherals, and mobile devices
- Technicians should partner with IT help desk and network infrastructure teams, install, upgrade, and maintain equipment and the infrastructure required for them
- They perform diagnostic tests to evaluate and isolate system problems and suggest suitable solutions
- Technicians should assess system configuration and software so that hardware resources can be used effectively
- ACMTS should thwart cyber-attacks and eliminate viruses with several types of tools
- They must monitor, trace, and document problems in a bid to resolve them promptly
- Technicians should be able to identify, analyze, troubleshoot, and repair technical issues
- Also technician should carry out data backups of Apple/Macintosh equipment, besides computers with other operating systems, such as Windows and Linux, and servers of their organization
- Communication with costumers through phones, emails or in person
- Have excellent skills in written and verbal communication to be able to explain issues lucidly to team members.
Education
Systems - Engineering
Universidad peruana de Ciencias Aplicadas
LimaInformática - Technology Management
Instituto San Ignacio de Loyola - CISCO
Lima12.2013
Skills
- Teamwork
- Computer Skills
- Scrum Management
- Web Development
- Remote Support
- Software Installation
- Network configuration
- Wireless Networking
- System Upgrades
- Diagnostic Skills
- Hardware Repair
- Software Updates
- Mobile Device Management
- Apple product knowledge
- Microsoft Windows and Office
Personal Information
Date of Birth: 04/29/91
Certification
- IT Essentials: PC hardware and software - CISCO
- Apple Certified Support Professional (ACSP) - Apple.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Employee Trainer
Foodtown
05.2023 - Current
Support Analyst
Le Cordon Bleu College of Culinary Arts
03.2022 - 03.2023
Apple Certified Macintosh Technician
Tiendas iShop del Peru
08.2019 - 10.2021
Systems - Engineering
Universidad peruana de Ciencias Aplicadas
Informática - Technology Management
Instituto San Ignacio de Loyola - CISCO