Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carlos Albujar

Bloomfield

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Phone Repair Technician

UBreakiFix
07.2025 - Current
  • Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
  • Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
  • Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
  • Collaborated with team members to troubleshoot complex issues, resulting in successful resolutions.
  • Completed warranty claims for eligible repairs, alleviating financial burdens on customers when applicable.
  • Trained new technicians in company procedures and best practices, fostering a cohesive team environment.

Deli Clerk

Foodtown
05.2023 - 07.2025
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.

Support Analyst

Le Cordon Bleu College of Culinary Arts
03.2022 - 03.2023
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Streamlined support processes for increased efficiency and faster issue resolution.
  • Trained new support analysts, contributing to the overall growth and success of the team.
  • Created user accounts and managed access control.
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Served as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.
  • Developed comprehensive documentation to facilitate knowledge sharing among team members.
  • Answered customer support inquiries via specialized ticket tracking platforms.
  • Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units via Software.
  • Participated in regular meetings with stakeholders to review progress on ongoing initiatives and discuss future priorities.
  • Configured and distributed devices used daily by employees.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Monitored system performance to identify potential issues.
  • Installed and configured operating systems and applications.
  • Created user accounts and assigned permissions.

Apple Certified Macintosh Technician

Tiendas iShop del Peru
08.2019 - 10.2021
  • ACMT services, fixes, and repairs Macintosh desktops/laptops, iPhones, and servers
  • Respond promptly to the costumers' requests by resolving their issues
  • Technicians analyze and perform repairs related to Mac systems, operating issues, and their peripherals
  • They install, configure, and fix macOS and interact with their users and guide them on queries and issues related to hardware and software
  • Professionals configure, install, and maintain Mac systems, their peripherals, and mobile devices
  • Technicians should partner with IT help desk and network infrastructure teams, install, upgrade, and maintain equipment and the infrastructure required for them
  • They perform diagnostic tests to evaluate and isolate system problems and suggest suitable solutions
  • Technicians should assess system configuration and software so that hardware resources can be used effectively
  • ACMTS should thwart cyber-attacks and eliminate viruses with several types of tools
  • They must monitor, trace, and document problems in a bid to resolve them promptly
  • Technicians should be able to identify, analyze, troubleshoot, and repair technical issues
  • Also technician should carry out data backups of Apple/Macintosh equipment, besides computers with other operating systems, such as Windows and Linux, and servers of their organization
  • Communication with costumers through phones, emails or in person
  • Have excellent skills in written and verbal communication to be able to explain issues lucidly to team members.

Education

Systems - Engineering

Universidad peruana de Ciencias Aplicadas

Informática - Technology Management

Instituto San Ignacio de Loyola - CISCO
12.2013

Skills

  • Teamwork
  • Computer Skills
  • Apple repair technician
  • Remote Support
  • Software Installation
  • Network configuration
  • Wireless Networking
  • System Upgrades
  • Diagnostic Skills
  • Hardware Repair
  • Software Updates
  • Mobile Device Management
  • Apple product knowledge
  • Microsoft Windows and Office

Certification

  • IT Essentials: PC hardware and software - CISCO
  • Apple Certified Support Professional (ACSP) - Apple.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Phone Repair Technician

UBreakiFix
07.2025 - Current

Deli Clerk

Foodtown
05.2023 - 07.2025

Support Analyst

Le Cordon Bleu College of Culinary Arts
03.2022 - 03.2023

Apple Certified Macintosh Technician

Tiendas iShop del Peru
08.2019 - 10.2021

Systems - Engineering

Universidad peruana de Ciencias Aplicadas

Informática - Technology Management

Instituto San Ignacio de Loyola - CISCO

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