Summary
Overview
Work History
Education
Skills
References
Personal Information
Affiliations
Timeline
Generic

Carlos Alcala

Littleton

Summary

Results-driven Shift Leader with a strong commitment to fostering a respectful and empathetic workplace culture. Proven ability to adapt quickly to diverse business environments while implementing effective strategies to enhance customer loyalty. Experienced in sales and customer care, consistently prioritizing customer satisfaction to drive repeat business. Skilled in evaluating operations for safety and efficiency, ensuring alignment with organizational goals and values.

Overview

25
25
years of professional experience

Work History

Shift Supervisor

Starbucks Coffee Corp.
Helotes
04.2024 - 09.2024
  • Excellent customer service is primarily the focus of any position in this organization.
  • I needed to make sure that our store kept within the guidelines of the city health code.
  • I was tasked with making sure that the café had proper coverage.
  • I also took inventory and ordered supplies as needed.
  • I would handle customer complaints as well as exchanges and returns, conduct opening and closing procedures.
  • Detailed receiving of shipments was required of me.
  • In order to keep up to date with coffee knowledge, organizing coffee tastings with customers as well as other café managers was required to be done every other week.

Facility Operations Manager

Oakcrest Management
San Antonio (Culebra)
07.2019 - 08.2021
  • Prepared and leased storage units to maximize occupancy rates.
  • Maintained cleanliness standards across facility to enhance customer satisfaction.
  • Developed and executed marketing plans to increase visibility and revenue.
  • Collected debts efficiently to minimize financial losses.
  • Pre-audited monthly lease and budget paperwork for accuracy.
  • Trained new employees to ensure operational proficiency.
  • Cultivated strong customer relations to foster loyalty and repeat business.

Facility Operations Manager

Oakcrest Management
Brownsville (Kings Hwy)
03.2016 - 08.2020
  • Leased storage units efficiently, contributing to maximum occupancy.
    Ensured facility cleanliness standards were consistently met for optimal presentation.
  • Created and implemented marketing plans that boosted customer engagement.
  • Oversaw debt collection efforts to strengthen cash flow management.
  • Pre-audited lease agreements and budgets to ensure financial accuracy.
  • Conducted training sessions for new hires, fostering a skilled workforce.
  • Developed strong customer relations, enhancing overall service quality.

Facility Operations Manager

Oakcrest Management (Storage Depot)
Brownsville (802)
03.2016 - 08.2020
  • Prepared and leased storage units to optimize occupancy rates.
  • Maintained cleanliness standards throughout facility to enhance customer experience.
  • Developed and executed marketing plans to increase facility visibility.
  • Collected debts to ensure timely revenue flow.
  • Pre-audited monthly lease and budget paperwork for accuracy.
  • Trained new employees, fostering confidence in task execution.
  • Cultivated strong customer relationships to promote loyalty.
  • Emphasized teamwork and relationship building within the organization.

Sales Representative

KCI Wireless
Brownsville
10.2014 - 03.2016
  • Company Overview: KCI Wireless is a third-party group that handles the sale of services and equipment for T-Mobile.
  • While working for this company my duties included: Keeping up to date with new promotions and ending promotions.
  • Completing weekly sales training, providing knowledgeable customer service, and selling wireless plans.
  • I had a quota to meet every month and to ensure that the quota was met I audited customer accounts to see if both the company and the customer were getting the most out of the service plan.
  • KCI Wireless is a third-party group that handles the sale of services and equipment for T-Mobile.

Unit Director

Boys and Girls Clubs of Los Fresnos
Los Fresnos
10.2013 - 10.2014
  • The responsibilities I had while working for this organization were many.
  • They included: gathering information on the members of the clubs to compile that information into reports that were submitted to the State of Texas.
  • I also had to maintain that information in an orderly fashion for future reference or audit.
  • It was my job to submit applications to private companies for grants.
  • I ensured that the members all had access to the programs that the facility offered such as tutorial and healthy meals.
  • I oversaw recruiting new members as well as keeping up with their monthly payments.

Office Manager

Polk Tutoring
Brownsville
08.2011 - 09.2013
  • Registered recruited students efficiently to ensure accurate enrollment records.
  • Conducted interviews, hired, and scheduled tutors to meet educational needs.
  • Tracked daily attendance and submitted weekly progress reports to the Texas Department of Education.
  • Handled student disciplinary issues promptly to maintain a positive learning environment.
  • Communicated regularly with parents regarding student attendance and progress updates.
  • Managed inventory of supplies while adhering to a strict weekly budget.
  • Coordinated transportation for students after tutoring sessions.

Part Time Assistant Manager

Hot Topic
Brownsville
06.2008 - 08.2011
  • Opened store and managed cash tills, ensuring accurate financial records.
  • Scheduled staff shifts to optimize coverage and efficiency.
  • Handled exchanges and returns, maintaining customer satisfaction and loyalty.
  • Provided exceptional customer service while meeting sales quotas for assigned department.
  • Organized performance program for local musicians to enhance in-store experience.
  • Developed initiatives that promoted community talent and increased sales.

Shift Supervisor

Starbucks Coffee
Brownsville
01.2006 - 06.2008
  • Primarily, provide excellent customer service.
  • I needed to make sure that our store kept within the guidelines of the city health code.
  • I scheduled shifts.
  • I also took inventory and ordered supplies as needed.
  • I would handle customer complaints as well as exchanges and returns, conduct opening and closing procedures.
  • Detailed receiving of shipments was required of me.
  • Organize coffee tastings with customers to promote what is called 'Cafe Culture' within the community.

Book Seller

Walden Books
Brownsville
08.2004 - 06.2006
  • Provided exceptional customer service as primary responsibility in bookselling role.
  • Assisted multiple customers simultaneously to enhance shopping experience.
  • Maintained organized inventory to support profitability goals.
  • Updated displays regularly to align with current book releases.
  • Engaged in active reading to connect with customers and recommend suitable titles.

Book Seller

Borders Books, Music & Cafe
Dallas
04.2001 - 06.2004
  • Received and stocked shipments efficiently across all departments, including music, books, and movies.
  • Processed payments and exchanges accurately to maintain streamlined operations.
  • Built strong customer relations through attentive service and product knowledge.
  • Assisted in creating a welcoming environment for customers browsing or purchasing.
  • Engaged in active reading to enhance comprehensive product knowledge.
  • Supported various departments such as café, ensuring smooth coordination.

Librarians Assistant

Brownsville Public Library
Brownsville
09.1999 - 06.2000
  • Assisted patrons in locating library materials and resources efficiently.
  • Supported librarians in planning and executing community programs.
  • Maintained cleanliness and organization of library spaces and collections.
  • Provided technology assistance to patrons using library computers and devices.
  • Returned books to circulation by shelving items correctly.
  • Answered patron inquiries and facilitated access to requested materials.

Education

Associate of Applied Science - Cyber Defense Operations

Palo Alto College
San Antonio, TX
12-2025

Associate of Applied Science -

Texas State Technical College
Waco, TX

Skills

  • Team leadership
  • Inventory management
  • Cash handling
  • Customer service
  • Project management
  • Documentation control
  • Credit and collections
  • Training

References

  • Jonah Canales, District manager iStorage, 956.372.5241
  • Angel Ibarra, Assistant Director H.E.B, 956.312.5729
  • Fernando Diaz, Self-Storage Manager iStorage, 956.521.2889

Personal Information

Hobbies: Meeting and speaking with new people., Learning new things and teaching others., Aiming for excellence in work and personal environments.

Affiliations

  • Woodworking
  • Music productions and sound editing
  • Nursing home/ community food bank volunteer

Timeline

Shift Supervisor

Starbucks Coffee Corp.
04.2024 - 09.2024

Facility Operations Manager

Oakcrest Management
07.2019 - 08.2021

Facility Operations Manager

Oakcrest Management
03.2016 - 08.2020

Facility Operations Manager

Oakcrest Management (Storage Depot)
03.2016 - 08.2020

Sales Representative

KCI Wireless
10.2014 - 03.2016

Unit Director

Boys and Girls Clubs of Los Fresnos
10.2013 - 10.2014

Office Manager

Polk Tutoring
08.2011 - 09.2013

Part Time Assistant Manager

Hot Topic
06.2008 - 08.2011

Shift Supervisor

Starbucks Coffee
01.2006 - 06.2008

Book Seller

Walden Books
08.2004 - 06.2006

Book Seller

Borders Books, Music & Cafe
04.2001 - 06.2004

Librarians Assistant

Brownsville Public Library
09.1999 - 06.2000

Associate of Applied Science - Cyber Defense Operations

Palo Alto College

Associate of Applied Science -

Texas State Technical College

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