Carlos Alejos
Customer Service/ Server/ Management
Grand Rapids,USA
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill this role and help the company reach its goals.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Server/Cashier
Cowboy Chicken
11.2024 - 04.2025
- Demonstrate an in-depth knowledge of Cowboy Chicken menu items, promotions, and unique offers.
- Handling cash, credit cards, and debit transactions efficiently and accurately.
- Enter all orders accurately into the POS system.
- Interact with customers in a friendly and polite.
- Maintain a clean and organized restaurant.
- Work closely with the kitchen and front-of-house teams.
Retention Specialist
USA Today
03.2022 - 07.2024
- Accepting at least sixty or more inbound calls daily.
- Establish strong, positive relationships with customers to foster loyalty and trust.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Gather data to analyze and devise ongoing support to retain client’s business.
- Negotiate with customers and propose solutions. Also identifying opportunities to up-sell or cross-sell products or services to existing customers.
- Effectively managing time and deadlines is important for meeting expectations.
Manager
Top Marks Cafe
12.2018 - 02.2022
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Collaborated with staff to develop and conduct processes, resulting in improved performance.
- Complete all duties to keep the cafe running including the food prep, handling money, inventory etc.
Server/ Manager
Poke 2 U
09.2017 - 09.2018
- Performed all restaurant duties and menu knowledge.
- Conducting interviews and on-going training for employees.
- Performed all restaurant duties throughout your shift and menu knowledge.
- Cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Maintained food and equipment inventories to support business demand.
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
Server
Red Lobster
10.2015 - 07.2017
- Managed small to large table sections.
- Greeting and accommodating guests, building positive experience from first interaction.
- Explaining menu items with specials that are in season.
- Prioritize multiple tasks in a dynamic environment by staying calm and composed.
- Cultivated warm relationships with regular customers.
Education
Information Technology, Computer Science
Southern New Hampshire University
Manchester, NHNo Degree - Biology
Olivet College
Olivet, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Accomplishments
- Trained and mentored multiple employees.
- Achieved sales quote.
- Promoted to Manager for exceptional performance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Food handling and Tips certificate for Red Lobster, Poke 2 U, Top Marks Cafe and Cow Boy Chicken.
Languages
English
Full Professional
Interests
- Outdoor Recreation
- Camping
- Hiking
- Kayaking
- Playing Sports
Timeline
Server/Cashier
Cowboy Chicken
11.2024 - 04.2025
Retention Specialist
USA Today
03.2022 - 07.2024
Manager
Top Marks Cafe
12.2018 - 02.2022
Server/ Manager
Poke 2 U
09.2017 - 09.2018
Server
Red Lobster
10.2015 - 07.2017
Information Technology, Computer Science
Southern New Hampshire University
No Degree - Biology
Olivet College
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