Carlos Alexander
Richmond,TX
Summary
Logistics and operations leader with three years of experience enhancing performance in high-volume distribution settings. Expertise in inventory management, order fulfillment, and comprehensive supply chain operations. Proficient in process optimization and data analysis, utilizing key operational KPIs to improve efficiency and accuracy.
Overview
3
3
years of professional experience
Work History
Operations Manager II
Amazon Inc
Richmond, TX
02.2025 - Current
- Lead a team of 110+ employees in a high-volume warehouse environment, overseeing operations, inventory management, and fulfillment processes.
- Manage key performance indicators (KPIs) such as order fulfillment rates, delivery times, and cost per unit, consistently exceeding performance targets.
- Implement process improvements that resulted in a 10% reduction in operational costs and improved order accuracy by 30%.
- Monitor and improve decant quality (DPMO) by identifying frequent packaging issues and enforcing process adherence, reducing decant defects by 12%.
Manager I, Robotics Manager
Amazon Inc.
Houston, Texas
08.2022 - 02.2025
- Led AR Blitz process optimization project, decreasing DDMT/OPMT (Disable Drive / Obstructions) by 15% and improving pod flow by 20% based on analytical review of workflow bottlenecks.
- Created AFM SW/auditing process along with AFM Code of Conduct to safeguard efficiency and safety amongst amnesty floor monitor throughout each shift.
- Mentored and coached multiple managers, fostering professional growth and improving operational performance across departments.
- The lower a building's defect injection (which includes amnesty), the less ICQA spend is needed to maintain a healthy Inventory Record Defect Rate (IRDR), which increases overall building productivity by 15%.
Education
Bachelor of Science - Mechanical Engineering
Southern University and A & M College
Baton Rouge, LABaton Rouge, LA
Skills
- Root Cause Analysis (RCA)
- Inventory management
- Maintaining compliance
- Forecasting & Demand Planning
- Supply Chain Management (FMC, YMS, Oculus, etc)
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Warehouse Management Systems (WMS)
Accomplishments
Developed and launched a comprehensive Safety School for dock operations, reducing dock-related injuries by 17%. Improved FIFO quality and reduced IOL by 10% WoW through streamlined workflows and an enhanced labeling system that increased accountability and processing speed. Consistently delivered top performance by leading the highest-performing team in the Houston region for two consecutive months, exceeding productivity and quality targets.
Timeline
Operations Manager II
Amazon Inc
02.2025 - Current
Manager I, Robotics Manager
Amazon Inc.
08.2022 - 02.2025
Bachelor of Science - Mechanical Engineering
Southern University and A & M College