Carlos Alvarez
Antioch,TN
Overview
4
4
years of professional experience
Work History
Sales Associate
321 Drive
Nashville, TN
07.2023 - 04.2024
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Delivered reports to enhance sales information and management.
- Followed up with customers to build long-term relationships and successful referrals.
- Responded to inquiries from potential customers via email and telephone.
Warehouse Worker
Tenneco Inc
Smyrna, TN
03.2023 - 04.2024
- Maintained stock levels in accordance with company policies.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Identified discrepancies between physical count and computer data.
Logistics Coordinator
Sunterra Logistics
Colombia
04.2022 - 11.2022
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
Insurance Claims Processor
Allstate Insurance Co
Colombia
09.2021 - 03.2022
- Reviewed insurance policies to determine coverage and eligibility for claims processing.
- Submitted claims forms with all necessary documents to insurance companies for payment authorization.
- Verified accuracy of information on claim forms before submission.
- Provided customers with updates on their claims status through telephone or email communication.
- Assisted in resolving customer inquiries and complaints regarding insurance claims processing.
- Collected additional documentation as required by the insurer prior to processing a claim.
- Advised customers on available options when their initial request was not approved by an insurer.
Sales Associate
AT&T
Colombia
09.2020 - 09.2021
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Collaborated with management teams to develop innovative marketing strategies.
Education
Associate of Arts - 3D Animation And Modeling
SENA
Colombia01-2019
High School Diploma -
Maria Auxiliadora
Colombia01-2018
Skills
- Order Processing
- Retail loss prevention
- Business Development
- Contract Preparation
- Product Sales
- Customer Needs Assessment
- Sales Development
- Inventory Control
- Shipment Processing
- B2B sales and customer service
- Problem-solving skills
- Verbal/written communication
- Customer Service
- Building rapport
- Sales expertise
- Excellent communication skills
- Inventory control procedures
- Warehouse Organization
- Supply Ordering
- Order Preparation
- Inventory Tracking
- Loading and unloading
- Quality Control
- Shipment Palletization
- Storage Organization
- Shipping and receiving
- Warehouse Operations
- Picking and Packing
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sales Associate
321 Drive
07.2023 - 04.2024
Warehouse Worker
Tenneco Inc
03.2023 - 04.2024
Logistics Coordinator
Sunterra Logistics
04.2022 - 11.2022
Insurance Claims Processor
Allstate Insurance Co
09.2021 - 03.2022
Sales Associate
AT&T
09.2020 - 09.2021
Associate of Arts - 3D Animation And Modeling
SENA
High School Diploma -
Maria Auxiliadora