Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

CARLOS ALVAREZ

San Antonio,TX

Summary

A motivated and accomplished Sales person, combines an extensive 35-year career leading multi-phase operations and sales professional,

Customer-oriented, with experience in building relationship, creating loyalty and retaining new and previous Customers and growing profit channels by establishing trust.

Overview

34
34
years of professional experience

Work History

Leasing Professional

Greystar Property Management
San Antonio, TX
07.2024 - Current
  • Negotiated lease terms with prospective tenants while ensuring compliance with applicable laws and regulations.
  • Assisted prospective tenants in locating available rental units that met their criteria.
  • Performed administrative duties such as filing paperwork or answering phone calls from potential renters.
  • Created marketing campaigns designed to promote available rentals within the community.
  • Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
  • Assisted in preparing monthly reports summarizing leasing activity for management review.
  • Developed and maintained positive relationships with tenants, vendors, and contractors.
  • Ensured compliance with fair housing laws throughout the entire leasing process.
  • Prepared legal documents such as eviction notices or court filings when needed.
  • Organized and conducted weekly apartment tours for prospective tenants.
  • Created detailed records of all leasing activity including tenant leases, renewals, move-ins and move-outs, rent increases.
  • Processed applications from prospective tenants including conducting credit checks and verifying references.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Tracked leads using CRM software and followed up with interested parties.

Leasing Agent

Apartments Solutions
San Antonio, TX
04.2023 - 07.2024
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Advertised available properties through various outlets, such as newspapers and online listing sites.
  • Negotiated rental agreements with potential tenants.
  • Processed applications by conducting background checks and verifying references.
  • Maintained accurate records of all tenant leases, payments, and occupancy status.
  • Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
  • Resolved tenant complaints regarding maintenance, or other issues, in a timely manner.
  • Assisted in preparing legal documents, such as eviction notices, when necessary.
  • Provided customer service to existing tenants by responding to inquiries promptly.
  • Developed marketing strategies to attract new tenants.
  • Performed administrative duties, such as filing paperwork and updating databases.
  • Maintained a professional attitude when dealing with difficult situations or customers.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Negotiated lease terms with prospective tenants while ensuring compliance with applicable laws and regulations.
  • Advertised vacant rental units through various media outlets such as newspapers, websites, classified ads.
  • Assisted prospective tenants in locating available rental units that met their criteria.
  • Ensured all rent payments were received on time by following up with delinquent renters when necessary.
  • Maintained current knowledge of local market conditions to ensure competitive rates were established and enforced.
  • Ensured compliance with fair housing laws throughout the entire leasing process.

Sales and Leasing Consultant

North Park Lexus At Dominion
San Antonio, TX
01.2023 - 06.2023
  • Prospected for new sales and leasing customers via telephone, email and direct mail.
  • Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
  • Completed delivery of sold and leased products to customers within promised timeframes.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

Lead Maintenance

Inernational - Dwell & Encore 281
San Antonio, TX
06.2020 - 01.2023
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Implemented improved training procedures to better develop new personnel.
  • Ordered parts, supplies or equipment from catalogs or suppliers.
  • Implemented troubleshooting techniques to resolve issue.
  • Managed team of employees, daily progress reports and overall project planning.
  • Planned incentive programs to maximize employee performance.
  • Routinely inspected equipment for preventive and emergency maintenance needs.

Assistant Maintenance

EMS - Slate Creek apartments
San Antonio, TX
12.2019 - 06.2020
  • Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.
  • Prepared walls for painting by patching holes and replacing drywall.
  • Replaced worn and damaged parts to keep maintenance equipment fully functional.
  • Completed minor electrical, plumbing and HVAC maintenance for building occupants.
  • Inspected main buildings and adjacent structures to check system functionality and assess repair needs.
  • Contacted vendors to procure equipment and tools to meet organizational demands.
  • Implemented troubleshooting techniques to resolve issue.
  • Created daily, weekly and monthly checklists on building equipment maintenance procedures and kept records of scheduled work.
  • Used hand and power tools to adjust, connect and disconnect wiring and tubings.

Porter

Alliance - Howthorn House
San Antonio, TX
03.2018 - 12.2019
  • Performed basic maintenance and cleaning.
  • Cleaned various work areas by mopping, vacuuming and polishing mirrors.
  • Maintained clean and tidy appearance in reception, waiting areas and hallways.
  • Walked property and grounds, picking up trash and debris to maintain curb appeal.

Internet Sales Manager

Northside Chevrolet former Tome Benson Chevrolet
San Antonio, TX
10.2005 - 03.2018
  • Negotiated product sales and trade-in deals for maximum profit.
  • Increased auto sales average of 14 cars per month through excellent service.
  • Maintained relationships and followed up with customers.
  • Planned and executed national sales department improvements, updating the company's approach to marketing, cost analysis, presentations and territory establishment.

Store Manager

Alfredo's Tile
Laredo, TX
09.2004 - 10.2005
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Attracted clientele to store by creating visual marketing concepts.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Maintained daily record of all transactions.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Flight Attendant

Aeromexico air Lines
Mexico City, Mexico
06.1991 - 09.2004
  • Inspected interior of aircraft prior to, during, and after flights to ensure proper stowing of emergency equipment.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Restocked and organized food, beverage and passenger items inventory.
  • Ensured that prompt communications were distributed between the flight deck and the cabin crew.
  • Directed junior team members in proper duties and company regulations.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Ensured controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.

Education

High School Diploma - BUSINESS ADMINISTRATION

Coronado High School
1989

SENIOR FLIGHT ATTENDAT - FLIGHTATTENDENT

AEROVIAS DE MEXICO
1991

Diploma - Aeronautica Civil

Universidad De Aerovias
Mexico City, Mex
05.1991

Skills

  • EPA CERTIFIED
  • CPO CERTIFIED
  • Business Development
  • Account oversight
  • Relationship Building
  • Solution sales
  • Sales strategies
  • Interpersonal and written communication
  • Cold calling
  • Sales presentations
  • Sales training
  • Team Leadership
  • Needs analysis
  • Issue resolution
  • Excellent communication skills
  • Revenue retention
  • Customer relationships
  • International markets understanding
  • Business negotiation
  • Strategies and goals
  • Operational Records Review

Affiliations

GENERAL MOTORS MARK OF EXCELLENCE 

ASA - ASOSIACION  DE SOBRECARGOS DE AVIACION DE MEXICO

Timeline

Leasing Professional

Greystar Property Management
07.2024 - Current

Leasing Agent

Apartments Solutions
04.2023 - 07.2024

Sales and Leasing Consultant

North Park Lexus At Dominion
01.2023 - 06.2023

Lead Maintenance

Inernational - Dwell & Encore 281
06.2020 - 01.2023

Assistant Maintenance

EMS - Slate Creek apartments
12.2019 - 06.2020

Porter

Alliance - Howthorn House
03.2018 - 12.2019

Internet Sales Manager

Northside Chevrolet former Tome Benson Chevrolet
10.2005 - 03.2018

Store Manager

Alfredo's Tile
09.2004 - 10.2005

Flight Attendant

Aeromexico air Lines
06.1991 - 09.2004

High School Diploma - BUSINESS ADMINISTRATION

Coronado High School

SENIOR FLIGHT ATTENDAT - FLIGHTATTENDENT

AEROVIAS DE MEXICO

Diploma - Aeronautica Civil

Universidad De Aerovias

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