Overview
Work History
Education
Skills
Languages
Websites
Complementary Courses
Personal Information
Languages
Timeline
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Carlos Alves

Carlos Alves

Miami,FL

Overview

16
16
years of professional experience

Work History

Logistics Manager

Prime Air Cargo Inc
02.2023 - Current
  • Company Overview: International Freight Forwarder
  • Responsible for the operations department, with intensive support to administrative and sales departments;
  • Manages a staff of 13 employees, supervising sales team in Brazil and Ecuador, providing guidance to supervisors
  • Plans and monitors departmental operation to ensure work requirements and customer needs are being met;
  • Collects and analyzes data, tracking logistics KPIs, for the company yearly growth goals, presenting weekly production and sales targets, participating in meetings with the President, Vice-President, and external partners;
  • Responsible for hiring, training and developing the teams related to technical industry knowledge, customer service skills;
  • Communicates with customers, vendors, and operations to ensure customer commitments are met;
  • Establishes procedures, implements improvements to internal or external logistics systems or processes;
  • Analyzes the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers, and all aspects of logistics to determine the most cost-effective or efficient means of transportation;
  • Resolves problems concerning transportation, logistics systems, exports (Air and Ocean), or customer issues
  • International Freight Forwarder

Operational Supervisor

JS Logistica de Cargas Ltda
07.2012 - 01.2023
  • Company Overview: International Freight Forwarder
  • Supervision of the company's operational routines, as well as the activities performed by assistants and analysts
  • Development of new agents abroad
  • Constant follow-up with customers for evaluations and service improvements
  • Elaboration of spreadsheets for management analysis
  • Strategy for load consolidation;
  • Analysis of costs and business viability
  • Experience in serving various sectors, including: Pharmaceuticals, banking automation, industrial centers (Manaus)
  • Direct contact with suppliers and the supply chain, logistics and project areas
  • Knowledge of customs process, trade compliance and regulatory requirements in Global import/export environment
  • Coordinated importation of pharmaceuticals products with temperature controlled, following the Good Distribution Practice for Pharma products along all the supply chain
  • Pro-actively updated currently work instructions for a more effective customer service
  • Efficient and effective resolution of operational problems, customers queries
  • International Experience: International Business Travel: Panama and USA - Control of costs and performances of air and sea freight
  • International Freight Forwarder

Operational Assistance

01.2010 - 06.2012
  • Monthly meeting to present KPI to customers
  • Daily operations to include dealing with customers, customs clearance, invoicing, creditors and other reports and administration duties
  • Delivery and collection scheduling and dealing with carriers, subcontractors and third parties
  • Actively managed booking updates and bill of ladings or AWBs with carriers and customers to ensure they are accurately updated to eliminate any potential customs issues
  • Maintained follow ups with local airline and also with the representatives at origin in order to track shipments, to check status of arrival, special cargo treatment after arrival, regulatory documents compliance
  • Partner with colleagues to internal and external stakeholders to own and implement small to medium projects
  • Ensure all third-party vendors are complying with the service requirements as outlined on KPI’s such as order pick rate and on time in full delivery

Trainee

04.2009 - 01.2010
  • Monitoring of import processes in general and the work done by customs brokers;
  • Drafting process export documents and issuance of electronic invoices;
  • Monitoring the logistics of product distribution domestically plus administrative reports
  • Coordinated of Air and sea shipments; majority from USA
  • Monitored processes related to import with customers, airlines, overseas agents, ports, shipping line, and customs brokers

Education

Bachelor - administration with emphasis on Foreign Trade

USJT - Universidade São Judas Tadeu
03.2012

Graduate Degree - International Business

UPM - Universidade Presbiteriana Mackenzie
06.2015

Skills

  • Logistics management
  • Supply chain optimization
  • Customer service
  • Project management
  • Team leadership
  • Process improvement
  • KPI tracking
  • Training and development
  • Operational management

Languages

  • English, advanced
  • Portuguese, native
  • Spanish, intermediate

Complementary Courses

  • Office Pack (Word / Excel / Power point / Access / Outlook)
  • Graphic Design (Photoshop, Page Maker and Corel Draw)
  • Maintenance of Computers (SOS Computadores)
  • Administrative Assistant (Microlins)
  • AEO – Authorized Economic Operator
  • Dangerous goods – class 6 (IATA)
  • Air Export (Aduaneiras)

Personal Information

  • Age: 34
  • Nationality: Brazilian

Languages

English
Full Professional
Spanish
Professional
Portuguese
Native/ Bilingual

Timeline

Logistics Manager

Prime Air Cargo Inc
02.2023 - Current

Operational Supervisor

JS Logistica de Cargas Ltda
07.2012 - 01.2023

Operational Assistance

01.2010 - 06.2012

Trainee

04.2009 - 01.2010

Bachelor - administration with emphasis on Foreign Trade

USJT - Universidade São Judas Tadeu

Graduate Degree - International Business

UPM - Universidade Presbiteriana Mackenzie

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Carlos Alves