Carlos A Mendez Alicea
TOA BAJA,Puerto Rico
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the role at your company.
Overview
13
13
years of professional experience
Work History
Retail Worker Internship
Clean Harbors
Manati, PR
07.2025 - 10.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
MATERIEL MANAGEMENT TECHNICIAN
US AIR FORCE
03.2021 - 10.2025
- Preserved equipment by performing regular maintenance checks, replacing parts or performing repairs.
- Performed equipment diagnostics to recommend corrective actions for operational problems.
- Safely used forklifts, pallet jacks, and other loading equipment to move materials.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided efficient and courteous service to customers at all times.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Identified ways to improve efficiency in operations and implemented process changes.
- Managed and coordinated multiple projects while ensuring timely completion.
- Met deadlines while maintaining high-quality deliverables.
COURT SECURITY OFFICER
General Court of Justice Puerto Rico
Utuado, Puerto Rico
03.2014 - 03.2021
- Identified suspicious activity, investigated disturbances, and responded promptly to emergency situations.
- Conducted regular patrols of designated areas to ensure compliance with regulations and policies.
- Performed searches of persons, bags, purses, backpacks, parcels, and packages, as required.
- Remained alert at all times while performing duties assigned within the courthouse environment.
- Actively participated in training sessions designed to improve skills related to Court Security operations.
- Collaborated with other law enforcement agencies in providing security at special events held at the courthouse.
- Assisted in preparing incident reports detailing events leading up to an arrest or disturbance.
- Provided security services for court proceedings and personnel, ensuring safety of all individuals in the courtroom.
- Enforced security protocols, including screening visitors and employees entering the courthouse.
- Responded appropriately to calls for assistance from other law enforcement agencies.
- Maintained order by intervening in situations that posed a threat to the safety or security of court personnel or visitors.
- Communicated effectively with co-workers and supervisors regarding security issues and concerns.
- Demonstrated excellent customer service skills while interacting with members of the public visiting the courthouse.
- Developed strong working relationships with local law enforcement agencies and judicial staff members.
- Operated metal detectors and X-ray machines to screen visitors prior to entry into the courthouse.
- Entered courthouse using magnetometers, x-ray machines and other devices to collect and retain unauthorized firearms and other contraband.
- Provided assistance to public, such as directions to court offices.
MANUFACTURING OPERATOR
Baxter
01.2013 - 03.2014
- Communicated regularly with supervisors regarding machine operations and production goals.
- Operated and maintained production machines to ensure efficient output of goods.
- Followed safety protocols when handling hazardous materials or operating dangerous equipment.
- Performed preventative maintenance on equipment to reduce downtime and improve efficiency.
- Performed daily quality checks throughout the manufacturing process.
- Collaborated effectively with other team members to maximize productivity.
- Inspected parts for quality control, ensuring all components met required standards.
- Ensured compliance with OSHA regulations regarding workplace safety procedures.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
- Followed standard operating procedures, driving production parameters and quality specifications.
- Packaged, labeled and sorted products to prepare items for delivery.
Education
BACHELOR DEGREE - CRIMINAL JUSTICE
Universidad Interamericana de Puerto Rico
Aguadilla, Puerto Rico07.2014
TECHNICAL CERTIFICATE - INDUSTRIAL ELECTROMECHANICS
Mech Tech College
Vega Baja, Puerto Rico07.2008
Skills
- Works Well Under Pressure
- Customer service
- Friendly, positive attitude
- Time management
- Dependable and responsible
- Flexible and adaptable
- Decision-making
- Task prioritization
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
- Critical thinking
- Active listening
- Calm under pressure
- Forklift operation
- Inventory management
- Effective communication
- Problem solving
- Team collaboration
- Flexibility in roles
- Assembly and production
- Relationship building
Languages
- Spanish, Native
- English, Advanced
Languages
English
Full Professional
Spanish
Full Professional
Accomplishments
SQUADRON BEST TEAM APS AWARD 2023
Timeline
Retail Worker Internship
Clean Harbors
07.2025 - 10.2025
MATERIEL MANAGEMENT TECHNICIAN
US AIR FORCE
03.2021 - 10.2025
COURT SECURITY OFFICER
General Court of Justice Puerto Rico
03.2014 - 03.2021
MANUFACTURING OPERATOR
Baxter
01.2013 - 03.2014
BACHELOR DEGREE - CRIMINAL JUSTICE
Universidad Interamericana de Puerto Rico
TECHNICAL CERTIFICATE - INDUSTRIAL ELECTROMECHANICS
Mech Tech College