Carlos Apolaya Jr
Spring,TX
Summary
Compassionate professional in mental health care, known for high productivity and efficiency in task completion. Skilled in patient observation, behavior modification techniques, and crisis intervention. Excel in communication, empathy, and teamwork to provide exceptional care and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Trainer Behavioral Tech
Autism and Pediatric Learning Center
Pearland, TX
06.2024 - 10.2024
- Managed training center functions, including development, and implementation of curriculum.
- Facilitated problem solving workshops designed to improve team dynamics among employees.
- Provided guidance to new trainers on how to deliver quality instruction within a specified time frame.
- Created instructional materials such as handouts, job aids, PowerPoint presentations and online modules.
- Ensured compliance with applicable laws, regulations and policies pertaining to safety, health and environmental protection.
Behavioral Support Specialist
Devereux Advanced Behavioural Health
League City, TX
11.2023 - 05.2024
- Adhered strictly to ethical guidelines when dealing with confidential information pertaining to students' disabilities.
- Utilized a variety of evidence-based practices such as Applied Behavior Analysis, Positive Behavioral Interventions and Supports and Social Skills Training.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Developed and implemented behavior intervention plans for identified students.
Shift Lead Supervisor
Smoothie King
Bay Area , TX
02.2023 - 11.2023
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Utilized POS systems efficiently for order processing and inventory management.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Developed processes to improve efficiency of production line and streamline workflow.
Sales Associate
Vape City
Friendswood, TX
03.2022 - 01.2023
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled returns and exchanges according to company policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate
Build A Bear Workshop Inc
Friendswood, TX
08.2021 - 02.2022
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed promotional strategies to increase sales volume.
- Organized store by returning merchandise to proper areas and restocked displays.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Team Member
McDonald's
League City, TX
01.2021 - 08.2021
- Identified needs of customers promptly and efficiently.
- Rotated through series of different stations based on team needs.
- Collaborated with team members to maximize productivity and efficiency.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
Education
High School Diploma -
Clear Springs High School
League City, TX06-2020
Some College (No Degree) - General Studies
College of The Mainland
Texas City, TXSkills
- Applied behavior analysis
- Program implementation
- Staff supervision
- Customer service
- Clear communication
- Reliable and punctual
- Calm demeanor
- Customer relations
- Typing proficiency
- Problem-solving
Certification
- BLS Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Lead Trainer Behavioral Tech
Autism and Pediatric Learning Center
06.2024 - 10.2024
Behavioral Support Specialist
Devereux Advanced Behavioural Health
11.2023 - 05.2024
Shift Lead Supervisor
Smoothie King
02.2023 - 11.2023
Sales Associate
Vape City
03.2022 - 01.2023
Sales Associate
Build A Bear Workshop Inc
08.2021 - 02.2022
Team Member
McDonald's
01.2021 - 08.2021
High School Diploma -
Clear Springs High School
Some College (No Degree) - General Studies
College of The Mainland
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