Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
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Carlos Aquino

MIAMI GARDENS,FL

Summary

Proven expertise in logistic computer systems and exceptional customer service, honed across roles at American Airlines and other leading companies. Excelled in enhancing operational efficiency and safety, demonstrating a keen ability to oversee complex logistics and foster client satisfaction. Skilled in Magaya and Microsoft Office, adept at driving significant improvements in service delivery.

Overview

16
16
years of professional experience

Work History

Airport Operations Agent

Broward County Aviation Department
Fort Lauderdale, USA
08.2024 - Current
  • Monitoring and assisting in the coordination of proper operation of the airport operational areas including Airside, Landside to ensure compliance with established rules, regulations and policies and procedures and contractual tenant leaseholder requirements
  • Ensuring the proper control of persons and vehicles in restricted access areas of the airport
  • Monitoring all automated equipment systems for fire, security and maintenance alarms, making appropriate notifications when necessary
  • Monitoring the safety of customers between airport parking and terminal
  • Providing excellent customer service while mitigating transportation issues

Travel Center Representative Florida Sales Service

American Airlines
Miami, USA
07.2016 - 03.2024
  • Served customers in a caring, efficient, and diplomatic manner
  • Promoted and sold all American Airlines and its partners products and services, computed fares, prepared itineraries and issued tickets
  • Issued refunds and reissued tickets
  • Answered inquiries regarding general travel information, resolved customer issues in a mutually beneficial manner
  • Took ownership of office responsibilities and accountability of operating procedures

Cargo Customer Service Agent

Delta Airlines
Ft. Lauderdale, USA
12.2008 - 07.2016
  • Checked import/export documentation to determine cargo contents, and classified goods into different fee or tariff groups, using a tariff coding system
  • Contacted vendors and/or claims adjustment departments in order to resolve problems with shipments
  • Determined method of shipment, and prepare bills of lading, invoices, and other shipping documents
  • Directed delivery trucks to shipping doors or designated marshalling areas, and help load and unload goods safely
  • Entered shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods
  • Estimated freight or postal rates, and record shipment costs and weights
  • Inspected and counted items received and checked them against invoices or other documents
  • Recorded shortages and rejected damaged goods

Air Cargo Supervisor / Safety Representative

Cargo Airport Services (ATS)
Ft. Lauderdale, USA
01.2011 - 05.2015
  • Supervised the use of people and equipment to efficiently complete the tasks as directed and within established company standards
  • Maintained compliance with company policies and procedures by assuring that established procedures were followed through
  • Ensured a safe and efficient work environment for our customers as well as our employees
  • Monitored and conducted required training of personnel
  • Conducted performance evaluations, provided counseling and discipline as needed
  • Maintained working relationship with customers and provided prompt response to service requested

Education

Bachelor of Science Degree - Hospitality Management

Florida International University, School of Hospitality Management
01-2025

A.S Degree - Hospitality Management

Broward College
Davie, FL
01.2008

Skills

  • Logistic computer systems
  • Web Vision
  • E-Champs
  • Magaya
  • Sabre
  • Microsoft Office

Training

American Airlines University (FSU), Dallas, TX, Cargo Train the Trainer Certificate

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Airport Operations Agent

Broward County Aviation Department
08.2024 - Current

Travel Center Representative Florida Sales Service

American Airlines
07.2016 - 03.2024

Air Cargo Supervisor / Safety Representative

Cargo Airport Services (ATS)
01.2011 - 05.2015

Cargo Customer Service Agent

Delta Airlines
12.2008 - 07.2016

Bachelor of Science Degree - Hospitality Management

Florida International University, School of Hospitality Management

A.S Degree - Hospitality Management

Broward College

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Carlos Aquino