Service-oriented Associate Manager with commitment to excellence and more than 7 years of experience. Effective collaborator promoting great customer service and team management skills. Proven history of efficiency and reliability.
Overview
11
11
years of professional experience
Work History
Associate Manager
TGIF-Restaurant
08.2013 - Current
Assist on duty managers in maintaining a positive environment, which provided fast, efficient, and friendly service ensuring a quality experience for both customers and team members
Supervise and support other employees in completing their tasks and completed all other duties assigned by management team
Assist management team in day-to-day operations with tasks including scheduling, ordering, inventory, and team development
Handle day-to-day operations in supporting all front-of-house staff with training, questions, guest issues to maintain an uplifting presence among guests in the dining and bar area
Can accurately perform all managerial duties in a timely fashion for both opening and closing the restaurant
Successfully and efficiently run solo-shifts managing up to 40 employees at once while completing all managerial duties and ensuring a positive environment for both staff and guests.
Remodeling Foreman
Caliber Restoration & Remodel
02.2021 - 05.2022
Oversaw any and all projects to completion
Scheduled and confirmed all appointments for owner with current and potentials clients
Provided all sub-contractors with necessary materials to complete projects
Stepped in where needed on-site to ensure deadlines were reached
Point of contact between subcontractors and owner, including scheduling and language translation.
Lead Cook/BOH Supervisor
TGIF-Restaurant
01.2017 - 01.2022
Oversaw the staff, managed inventory, and ensured compliance with health and safety regulations
Ensured all orders were prepared to the highest standard and that all customers were satisfied with the food received.
Trained new staff members with proper food safety procedures and techniques for food preparation within company’s brand standards
Successfully managed all BOH staff on shift and ensured adequate ticket times in all stations
Effectively ran all stations in the kitchen solo to reduce labor to ensure maximum restaurant profitability.
Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
Took over line positions in event of emergency.
Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
Prepared meals for lunch and dining services with average of 30 tables per day.
Managed relationships with approximately 4 vendors.
Line Cook & Line Cook Trainer
TGIF-Restaurant
08.2013 - 01.2017
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Plated and presented all dishes to match established restaurant standards.
Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Checked food temperature regularly to verify proper cooking and safety.
Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Boosted employee morale through positive attitude, willingness to assist others when needed.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Stock Manager & Key Holder
Bath & Body Works
12.2013 - 03.2015
Monitored sales activities and coached staff to ensure that customers received satisfactory service and quality goods
Directed and supervised employees engaged in sales, inventory intake, reconciling cash receipts, or in performing services for customers
Reviewed inventory stock, reordered Inventory stock and reorder when inventory drops to a specified level
Estimate consumer demand and determine type of product and projected sales
Assign employees to specific duties
Enforce safety, health, and security rules
Perform work activities of subordinates such as cleaning, organizing shelves and displays, and selling merchandise
Review inventory and sales records to prepare reports for management and budget
Open store, count and par up registers to ensure store is set up for success.
Successfully drove new product lines to increase annual profits by 70%.