Carlos Argueta
La Habra,CA
Summary
I am proficient in maintaining and managing inventory, ensuring optimal stock levels. Additionally, I possess strong skills in customer communication, which enables me to contact customers upon the arrival of their ordered parts, fostering positive relationships. I can also support service advisors with estimates and efficiently order required parts. As an effective team player, I contribute to a customer-focused and well-coordinated work environment. Moreover, I am capable of running reports for cars awaiting parts, providing valuable insights into logistics and inventory. I have also demonstrated the ability to reorganize the parts department for space optimization, which showcases my strategic organization skills, my strategic organization skills.
Overview
20
20
years of professional experience
Work History
Sr. Lead Parts Advisor
Tesla
11.2015 - Current
- Manage the parts department team to ensure smooth operations and excellent customer service.
- Respond to phone calls, emails, and drive-ins promptly, addressing customer concerns with utmost attention.
- Ensure timely return of missed phone calls and emails within 5 minutes.
- Oversee stock management, including receiving, picking, shipping, and transacting materials inventory to support vehicle service needs.
- Record parts transactions and data accurately into the Dealer Management System, emphasizing attention to detail.
- Conduct transactions with systems, guiding customers through the order process and providing a comprehensive summary.
- Collaborate with the part response team around the LA Region and the United States to address and correct issues promptly.
- Escalate and resolve any inbound packaging issues from internal and external suppliers.
- Maintain meticulous records of time, expenses, and materials.
- Communicate estimated parts shipment and arrival times, providing regular updates to customers.
- Follow up with customers on parts orders to ensure complete satisfaction.
- Perform additional duties as assigned.
- Contribute to the cleanliness of the service center.
- Effectively manage multiple priorities, organize workload, and meet deadlines.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Developed a comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
- Implemented new processes that significantly improved order accuracy rates among team members over time.
- Evaluated supplier performance regularly to ensure quality standards were consistently met or exceeded when sourcing components from third parties.
- Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Inspected parts for defects, removed damaged parts, and replacing with new ones.
Parts Specialist/Shipping & Receiving
Longo Lexus
07.2013 - 11.2015
- Provide timely support to technicians with necessary parts
- Manage efficient delivery of parts
- Oversee inventory control processes
- Check in all incoming parts
- Utilize UPS software for preparing and shipping parts
- Hold a forklift license for enhanced operational capabilities
Part Runner
Longo Toyota
08.2012 - 07.2013
- Deliver excellent customer service to technicians within the dealership by supplying all essential parts required for guest car service. Additionally, contribute to inventory control efforts.
I.T Support Analyst
Avon
06.2011 - 04.2012
- Collaborating with Senior Analysts on projects
- Providing advanced PC repair, re-imaging desktops and laptops for Warehouse Systems utilization.
- Setting up ThinClients and VT Terminals.
- Offering assistance to users on diverse computer issues, and managing printer maintenance.
- Creating Power Point Presentations and videos for Facility events.
- Working alongside Senior Analysts on Warehouse Control functions and contributing to facility layout design.
Warehouse Position
Spherion/AVON
01.2010 - 02.2011
- Warehouse General Work.
- Pick Merchandise for order process
- Offload Orders.
- General Cleaning
- Help in minor computer issues.
Merchandiser
Stan Tashman & Associates
09.2007 - 05.2009
- Lead and supervise a team of four members.
- Review and place orders for Point-of-Purchase (POP) materials.
- Ensure proper downstacking or facing of products for optimal presentation.
- Execute special projects as assigned.
- Regularly replace price tags as part of display maintenance.
- Efficiently manage product orders.
- Maintain cleanliness and dusting of product displays.
- Review and complete Return to Vendor (RTV) processes.
- Provide training and education on key selling SKUs.
- Train associates on various job-related tasks.
- Foster effective communication with store management.
- Evaluate and provide input on promotional events and items.
- Offer suggestions for cross-merchandising ideas to enhance overall product visibility.
Team Lead Merchandiser
Cosmo Store Services
03.2007 - 09.2007
- Supervise a team of four members.
- Review and place orders for Point-of-Purchase (POP) materials.
- Downstack or face products for optimal display.
- Execute special projects as assigned.
- Replace price tags as needed.
- Manage product orders efficiently.
- Maintain cleanliness and dust product displays.
- Review and complete Return to Vendor (RTV) processes.
- Provide training and education on key selling SKUs.
- Train associates on various aspects of the job.
- Communicate effectively with store management.
- Review promotional events and items.
- Suggest cross-merchandising ideas to enhance product visibility and sales.
Assistant Manager
WSS / Eurostar, Inc.
06.2004 - 12.2006
- Supervised a team of 16 employees.
- Conducted pre-screening for new hires.
- Processed time sheets for accurate payroll.
- Managed and organized employee schedules.
- Oversaw payroll procedures.
- Prioritized and ensured overall customer satisfaction.
- Responsible for opening and closing the store.
Education
A+ Certification, Computer Support Specialist -
BPACE
Baldwin Park, CA01.2012
High School Diploma, General Education -
Rosemead High School
Rosemead, CA01.2004
Skills
- Demonstrated leadership and management skills as a Team Lead
- Proven ability to quickly grasp new concepts and adapt, showcasing fast learning capabilities
- Experience in training and development, contributing to team growth and proficiency
- Proficient in data entry with a keen eye for accuracy and detail
- Technical support expertise with a focus on problem resolution and customer satisfaction
- Bilingual in Spanish, enhancing communication and support for diverse audiences
- Customer service-oriented with a commitment to delivering exceptional experiences
- Background in sales management, driving successful strategies for business growth
- Familiarity with HTML, WordPress, adding technical proficiency to skill set
Websites
Timeline
Sr. Lead Parts Advisor
Tesla
11.2015 - Current
Parts Specialist/Shipping & Receiving
Longo Lexus
07.2013 - 11.2015
Part Runner
Longo Toyota
08.2012 - 07.2013
I.T Support Analyst
Avon
06.2011 - 04.2012
Warehouse Position
Spherion/AVON
01.2010 - 02.2011
Merchandiser
Stan Tashman & Associates
09.2007 - 05.2009
Team Lead Merchandiser
Cosmo Store Services
03.2007 - 09.2007
Assistant Manager
WSS / Eurostar, Inc.
06.2004 - 12.2006
A+ Certification, Computer Support Specialist -
BPACE
High School Diploma, General Education -
Rosemead High School